Joshua Garcia
Saint Hedwig,TX
Summary
Dynamic leader and technical expert with a proven track record at the United States Air Force, adept in enhancing system stability and spearheading staff development. Excelled in optimizing network security and elevating customer satisfaction through strategic problem-solving and effective team supervision. Skilled in technical support and fostering a customer-oriented environment, significantly contributing to operational excellence and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Capabilities Shift Supervisor
USAF / National Security Agency (NSA)
12.2021 - Current
Leads a 4-member joint service team responsible for maintaining NSA's $10 billion C4 infrastructure, ensuring the seamless operation of global IT services supporting over 4,000 network assets. Manages 24/7 monitoring and resolution of outages, enabling uninterrupted intelligence delivery to over 50,000 analysts across 600 locations worldwide.
Network Support Technician
United States Air Force (USAF)
03.2019 - 12.2021
Directed cybersecurity initiatives by identifying and removing 6,000 rogue systems, deploying 2.7 million critical patches, and enforcing compliance to enhance network security across 11,000 systems. Efforts included managing large-scale patch deployment, optimizing virtual environments to save $150,000, and training team members, resulting in a 36% reduction in vulnerability index and 13,000 hours saved quarterly.
.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT07-2024
Certification
CompTIA Certification: Security Plus, 03/2019
Security Clearance
- Active TS/SCI Clearance
- Completed Counterintelligence Polygraph
Timeline
Capabilities Shift Supervisor
USAF / National Security Agency (NSA)
12.2021 - Current
Network Support Technician
United States Air Force (USAF)
03.2019 - 12.2021
CompTIA Certification: Security Plus, 03/2019
Bachelor of Science - Information Technology Management
Western Governors University
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