Joshua Gard
Albany,OR
Summary
Results-driven management professional with strong background in overseeing fuel center operations. Skilled in inventory management, safety compliance, and customer service excellence. Known for fostering team collaboration and adaptability in dynamic environments. Focused on delivering measurable outcomes and ensuring operational efficiency.
Overview
10
10
years of professional experience
Work History
Fuel Center Manager
Fred Meyer
09.2023 - Current
- Monitored fuel inventory levels closely.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
Fuel Station Clerk
Fred Meyer
05.2014 - 09.2023
- Assisted customers in locating products or services to meet their needs, creating positive experiences for each individual.
- Managed inventory levels effectively to avoid stockouts and maintain appropriate product availability.
- Conducted routine inspections of fuel dispensers and tanks, reporting any potential issues promptly.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Cleaned up gas and other spills in accordance with spill procedures.
- Used POS system to enter orders, process payments and issue receipts.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Maintained clean and orderly work station.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Operated cash register to record transactions accurately and efficiently.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
Education
High School Diploma -
Gladstone High School
Gladstone, OR06-2001
Skills
- Operational Efficiency
- Employee Training
- Sales Analysis
- Environmental regulations
- Fuel management
- Merchandising Strategies
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
Timeline
Fuel Center Manager
Fred Meyer
09.2023 - Current
Fuel Station Clerk
Fred Meyer
05.2014 - 09.2023
High School Diploma -
Gladstone High School
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