Joshua Garner
Lakewood,United States
Summary
Proven Sales Agent and Call Center Representative with a track record of enhancing customer satisfaction and expanding client bases, notably at Comcast. Mastered technical support and client relations, consistently exceeding sales targets by employing effective sales strategies and building rapport. Demonstrated resilience under pressure, achieving top performer status through superior service and persuasive techniques.
Overview
13
13
years of professional experience
Work History
Sales Agent
Comcast
08.2016 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
Call Center Representative
Xerox
03.2012 - 07.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Lakes Highschool
Lakewood, WA06-2009
Skills
- Client relations
- Customer assistance
- Technical support
- Call control
- Resilience under pressure
- Persuasion techniques
- Adaptability to change
- Objection handling
- Sales strategies
- Making offers
- Building rapport
Timeline
Sales Agent
Comcast
08.2016 - Current
Call Center Representative
Xerox
03.2012 - 07.2016
High School Diploma -
Lakes Highschool