Joshua Garraway, Pharm.D
Cypress,TX
Summary
Results-driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Texas Children's Hospital, TMC, CVICU
Houston, TX
05.2022 - Current
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Managed the day-to-day activities of multiple pharmacy areas, including Critical Care, TPN, Centralized Batch Operations, and Perioperative Services
- Evaluated new products and services to determine their suitability for the pharmacy's offerings.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Assisted pharmacists in providing medication information or advice to healthcare providers.
- Oversaw the implementation of new technologies, such as electronic controlled substance tracking systems.
- Resolved patient complaints promptly, while maintaining a high level of professionalism.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Created and maintained project timelines for multiple concurrent projects.
- Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA, and The Joint Commission.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Coordinated with nursing leaders to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Inpatient Staff Pharmacist
Texas Children's Hospital, TMC, CVICU
Houston, TX
04.2018 - 05.2022
- Performed patient assessments including medication history and allergy reviews to ensure safety and appropriateness of medications prescribed.
- Provided guidance and support to medical staff on appropriate drug selection, dose adjustments, interactions, adverse reactions and therapeutic outcomes.
- Supervised pharmacy technicians in the preparation, labeling, distribution and control of medications.
- Evaluated orders for completeness accuracy prior to dispensing.
- Prepared sterile products including total parenteral nutrition admixtures according to USP 797 guidelines.
- Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
- Counseled patients on drug therapies to ensure proper intakes.
- Instructed medical staff on appropriate use of medications and therapeutic alternatives.
- Served as a resource for nursing staff providing information about pharmacological agents used in patient care.
- Participated in research studies that evaluate current practices or investigate new therapies or drugs.
- Mentored residents and interns in pharmacy on operations, clinical support, medications and other vital job aspects.
- Participated in quality improvement projects to enhance pharmacy services and patient care.
- Assessed medication orders for appropriateness regarding dosing, route of administration, and frequency.
- Led medication safety initiatives to minimize errors and adverse drug events.
- Worked with pharmacy technicians to expedite urgent requests.
Retail Pharmacy Manager
CVS Pharmacy
Cypress, TX
02.2016 - 03.2018
- Managed/Oversaw the opening of new CVS location, 2016
- Coordinated recovery/reopening of Pharmacy after flooding due to Hurricane Harvey
- Excelled in Company Programs/Metrics
- Ranked 70 out of 9,763 stores in company in MyStoreHealth Scorecard for year 2017
- Surpassed budgeted prescriptions by 10.77% for year 2017Maintained records of inventory, sales, and customer data.
- Created schedules for pharmacy staff to ensure adequate coverage.
- Oversaw the hiring and training of new pharmacy employees.
- Monitored prescription accuracy and compliance with laws and regulations.
- Managed financial operations such as budgeting, accounts receivable and payable, and payroll processing.
- Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured proper maintenance of pharmacy equipment and supplies.
- Provided guidance on drug interactions, side effects, dosage information.
- Evaluated performance of pharmacy staff members regularly through feedback sessions.
- Assisted customers with insurance claims processing issues.
- Collaborated with physicians on patient care plans including medication recommendations.
- Handled administrative tasks such as filing documents and creating purchase orders.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Worked closely with store manager to maintain day-to-day operations.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Maintained awareness of government regulations, health insurance changes and financing options.
Retail Staff Pharmacist
CVS Pharmacy
Cypress, TX
08.2015 - 02.2016
- Provided patient counseling on prescription medications, over-the-counter products, health care maintenance, and disease management.
- Trained new staff pharmacists in proper patient safety protocols.
- Maintained accurate records of all prescriptions filled and other pharmacy activities according to state regulations.
- Ordered medications as needed for inventory control purposes.
- Ensured compliance with federal and state laws governing the practice of pharmacy.
- Communicated with insurance companies to determine coverage eligibility and obtain prior authorizations when necessary.
- Managed customer service issues in an efficient manner while maintaining excellent customer relations.
- Assisted customers with questions about their medications or health concerns.
- Administered flu and immunizations.
- Counseled and advised patients on treatment options.
Education
Pharm.D -
Texas Southern University
Houston, TX01-2015
Bachelor of Arts - Economics
Baylor University
Waco, TX01-2008
Skills
- Pharmacy operations management
- Policy Enforcement
- Regulatory Compliance
- Workflow Optimization
- Backorder Management
- Drug utilization review
- Sales optimization
- Budget Administration
- Purchasing management
- Insurance Billing
- Medication Therapy Management
- Loss prevention management
- Patient Counseling
- Medication Dispensing
- Drug Inventory Management
- Personnel Management
Accomplishments
- 2023-24 Texas Children's Hospital Pharmacy Residency Program Preceptor of the Year
- Franklin Covey Leadership Development Series - I'm a leader now what?, September 2024
- Texas Children's Clover Award for Patient Safety Intervention, February 2023
- CVS Pharmacy Foundations for Leader, 2017
- Managed/Oversaw the opening of new CVS location, 2016
- Coordinated recovery/reopening of Pharmacy after flooding due to Hurricane
Harvey - Excelled in Company Programs/Metrics
- Ranked 70 out of 9,763 stores in company in MyStoreHealth Scorecard for
year 2017 - Surpassed budgeted prescriptions by 10.77% for year 2017
Certification
- Texas Registered Pharmacist - #56867
- Texas Pharmacist Preceptor
- ACPE - Pharmacist National IV Certification
- American Heart Association - BLS for Healthcare Providers
- APHA - Certified Immunizer
Presentations & Publications
- Garraway, J. Loubani, L, Evaluation of Pharmacy Workflow Associated With the Use of an Automated Workflow Management System in an Inpatient Pharmacy at a Pediatric Academic Medical Center, March 2024
- Popova, O. Moore, M. Dwivedi, R. Garraway, J. Cerminara, D Texas Children‘s Hospital, Department of Pharmacy, Houston, Texas - Evaluation of Adherence to the Parenteral Nutrition Policy and Procedure at a
Large Quaternary Freestanding Children’s Hospital, December 2023 - Garraway, J High Alert Medications in Dose Edge- Presented to Texas Children's Pharmacy Operations Council, July 2023
References
References available upon request.
Timeline
Pharmacy Operations Manager
Texas Children's Hospital, TMC, CVICU
05.2022 - Current
Inpatient Staff Pharmacist
Texas Children's Hospital, TMC, CVICU
04.2018 - 05.2022
Retail Pharmacy Manager
CVS Pharmacy
02.2016 - 03.2018
Retail Staff Pharmacist
CVS Pharmacy
08.2015 - 02.2016
- Texas Registered Pharmacist - #56867
- Texas Pharmacist Preceptor
- ACPE - Pharmacist National IV Certification
- American Heart Association - BLS for Healthcare Providers
- APHA - Certified Immunizer
Pharm.D -
Texas Southern University
Bachelor of Arts - Economics
Baylor University
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