Results-driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Texas Children's Hospital, TMC, CVICU
Houston, TX
05.2022 - Current
Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
Managed the day-to-day activities of multiple pharmacy areas, including Critical Care, TPN, Centralized Batch Operations, and Perioperative Services
Evaluated new products and services to determine their suitability for the pharmacy's offerings.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
Assisted pharmacists in providing medication information or advice to healthcare providers.
Oversaw the implementation of new technologies, such as electronic controlled substance tracking systems.
Resolved patient complaints promptly, while maintaining a high level of professionalism.
Created reports summarizing key performance metrics related to pharmacy operations.
Assessed safety procedures and federal regulations to maintain pharmacy compliance.
Oversaw work activities, performance and service quality of pharmacy staff.
Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Created and maintained project timelines for multiple concurrent projects.
Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA, and The Joint Commission.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Coordinated with nursing leaders to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Inpatient Staff Pharmacist
Texas Children's Hospital, TMC, CVICU
Houston, TX
04.2018 - 05.2022
Performed patient assessments including medication history and allergy reviews to ensure safety and appropriateness of medications prescribed.
Provided guidance and support to medical staff on appropriate drug selection, dose adjustments, interactions, adverse reactions and therapeutic outcomes.
Supervised pharmacy technicians in the preparation, labeling, distribution and control of medications.
Evaluated orders for completeness accuracy prior to dispensing.
Prepared sterile products including total parenteral nutrition admixtures according to USP 797 guidelines.
Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
Counseled patients on drug therapies to ensure proper intakes.
Instructed medical staff on appropriate use of medications and therapeutic alternatives.
Served as a resource for nursing staff providing information about pharmacological agents used in patient care.
Participated in research studies that evaluate current practices or investigate new therapies or drugs.
Mentored residents and interns in pharmacy on operations, clinical support, medications and other vital job aspects.
Participated in quality improvement projects to enhance pharmacy services and patient care.
Assessed medication orders for appropriateness regarding dosing, route of administration, and frequency.
Led medication safety initiatives to minimize errors and adverse drug events.
Worked with pharmacy technicians to expedite urgent requests.
Retail Pharmacy Manager
CVS Pharmacy
Cypress, TX
02.2016 - 03.2018
Managed/Oversaw the opening of new CVS location, 2016
Coordinated recovery/reopening of Pharmacy after flooding due to Hurricane Harvey
Excelled in Company Programs/Metrics
Ranked 70 out of 9,763 stores in company in MyStoreHealth Scorecard for year 2017
Surpassed budgeted prescriptions by 10.77% for year 2017Maintained records of inventory, sales, and customer data.
Created schedules for pharmacy staff to ensure adequate coverage.
Oversaw the hiring and training of new pharmacy employees.
Monitored prescription accuracy and compliance with laws and regulations.
Managed financial operations such as budgeting, accounts receivable and payable, and payroll processing.
Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Ensured proper maintenance of pharmacy equipment and supplies.
Provided guidance on drug interactions, side effects, dosage information.
Evaluated performance of pharmacy staff members regularly through feedback sessions.
Assisted customers with insurance claims processing issues.
Collaborated with physicians on patient care plans including medication recommendations.
Handled administrative tasks such as filing documents and creating purchase orders.
Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
Worked closely with store manager to maintain day-to-day operations.
Ordered supplies needed for pharmacy and kept tabs on inventory levels.
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Maintained awareness of government regulations, health insurance changes and financing options.
Retail Staff Pharmacist
CVS Pharmacy
Cypress, TX
08.2015 - 02.2016
Provided patient counseling on prescription medications, over-the-counter products, health care maintenance, and disease management.
Trained new staff pharmacists in proper patient safety protocols.
Maintained accurate records of all prescriptions filled and other pharmacy activities according to state regulations.
Ordered medications as needed for inventory control purposes.
Ensured compliance with federal and state laws governing the practice of pharmacy.
Communicated with insurance companies to determine coverage eligibility and obtain prior authorizations when necessary.
Managed customer service issues in an efficient manner while maintaining excellent customer relations.
Assisted customers with questions about their medications or health concerns.
Administered flu and immunizations.
Counseled and advised patients on treatment options.
Education
Pharm.D -
Texas Southern University
Houston, TX
01-2015
Bachelor of Arts - Economics
Baylor University
Waco, TX
01-2008
Skills
Pharmacy operations management
Policy Enforcement
Regulatory Compliance
Workflow Optimization
Backorder Management
Drug utilization review
Sales optimization
Budget Administration
Purchasing management
Insurance Billing
Medication Therapy Management
Loss prevention management
Patient Counseling
Medication Dispensing
Drug Inventory Management
Personnel Management
Accomplishments
2023-24 Texas Children's Hospital Pharmacy Residency Program Preceptor of the Year
Franklin Covey Leadership Development Series - I'm a leader now what?, September 2024
Texas Children's Clover Award for Patient Safety Intervention, February 2023
CVS Pharmacy Foundations for Leader, 2017
Managed/Oversaw the opening of new CVS location, 2016
Coordinated recovery/reopening of Pharmacy after flooding due to Hurricane
Harvey
Excelled in Company Programs/Metrics
Ranked 70 out of 9,763 stores in company in MyStoreHealth Scorecard for
year 2017
Surpassed budgeted prescriptions by 10.77% for year 2017
Certification
Texas Registered Pharmacist - #56867
Texas Pharmacist Preceptor
ACPE - Pharmacist National IV Certification
American Heart Association - BLS for Healthcare Providers
APHA - Certified Immunizer
Presentations & Publications
Garraway, J. Loubani, L, Evaluation of Pharmacy Workflow Associated With the Use of an Automated Workflow Management System in an Inpatient Pharmacy at a Pediatric Academic Medical Center, March 2024
Popova, O. Moore, M. Dwivedi, R. Garraway, J. Cerminara, D Texas Children‘s Hospital, Department of Pharmacy, Houston, Texas - Evaluation of Adherence to the Parenteral Nutrition Policy and Procedure at a
Large Quaternary Freestanding Children’s Hospital, December 2023
Garraway, J High Alert Medications in Dose Edge- Presented to Texas Children's Pharmacy Operations Council, July 2023
References
References available upon request.
Timeline
Pharmacy Operations Manager
Texas Children's Hospital, TMC, CVICU
05.2022 - Current
Inpatient Staff Pharmacist
Texas Children's Hospital, TMC, CVICU
04.2018 - 05.2022
Retail Pharmacy Manager
CVS Pharmacy
02.2016 - 03.2018
Retail Staff Pharmacist
CVS Pharmacy
08.2015 - 02.2016
Texas Registered Pharmacist - #56867
Texas Pharmacist Preceptor
ACPE - Pharmacist National IV Certification
American Heart Association - BLS for Healthcare Providers
APHA - Certified Immunizer
Pharm.D -
Texas Southern University
Bachelor of Arts - Economics
Baylor University
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