Joshua Garza
San Antonio,TX
Summary
Resourceful and detail-oriented professional with 5+ years of experience in operations, logistics, and property coordination. Proven track record of streamlining workflows, managing vendor relationships, overseeing multi-phase projects, and ensuring customer satisfaction. Skilled in cross-functional team collaboration, scheduling, process improvement, and facilities management. Recognized for proactive problem-solving and clear, timely communication in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Property Manager
Brookdale Senior Living
01.2023 - Current
- Oversee day-to-day operations of residential property, including maintenance coordination, resident relations, and vendor scheduling.
- Manage property improvement projects and construction updates, communicating timelines and status to stakeholders.
- Increased community occupancy by 37% through operational improvements and engagement strategies.
- Maintain compliance with facility standards, safety protocols, and budget goals.
Customer Success Specialist
Bluegreen Vacations
04.2019 - 12.2022
- Managed 30–50 owner accounts monthly, addressing service issues, resolving contract concerns, and coordinating educational resources.
- Served as a liaison between owners and internal departments, ensuring efficient delivery of updates and account support.
- Achieved 86% retention rate and earned district award for top engagement performance.
Logistics Coordinator
TQL (Total Quality Logistics)
10.2018 - 04.2019
- Coordinated shipment scheduling and routing for national freight operations, generating up to $20K/day.
- Negotiated rates with carriers and resolved delays or issues in real time.
- Developed customer relationships that improved satisfaction in a high-pressure environment.
Insurance Agent
State Farm & Goosehead Insurance
01.2016 - 01.2018
- Built long-term client relationships and collaborated with mortgage professionals to streamline home and auto policy processes.
- Delivered high-quality service while managing customer portfolios and responding to complex inquiries.
Education
Bachelor of Science - Business Administration And Management
Penn Foster College
High School Diploma -
Pear Blossom Private School
Skills
- Facilities Coordination
- Vendor Management
- Project Scheduling & Oversight
- Customer Relations
- Process Improvement
- Maintenance Coordination
- Property management
- Inventory & Logistics Tracking
- Project coordination
- Client relations
Timeline
Property Manager
Brookdale Senior Living
01.2023 - Current
Customer Success Specialist
Bluegreen Vacations
04.2019 - 12.2022
Logistics Coordinator
TQL (Total Quality Logistics)
10.2018 - 04.2019
Insurance Agent
State Farm & Goosehead Insurance
01.2016 - 01.2018
Bachelor of Science - Business Administration And Management
Penn Foster College
High School Diploma -
Pear Blossom Private School
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