Joshua Gates
Smiths Grove,KY
Summary
Accomplished Patient Care Technician with a proven track record at Medical Center Of Bowling Green, enhancing patient satisfaction and streamlining healthcare workflows. Skilled in vital signs monitoring and emergency response, I excel in compassionate care and efficient, high-quality service delivery. Demonstrated leadership in training peers and improving clinical safety protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Medical Center Of Bowling Green
09.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Supported patients' daily living activities, improving their hospital stay experience.
Associate
Wendy's
06.2023 - 09.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Deli Associate
Houchins IGA Express
05.2021 - 08.2021
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Education
Associate of Science - Pre-Med
Southcentral Kentucky Community And Technical College
Bowling Green, KY05-2026
High School Diploma -
Edmonson County Highschool
Edmonson County05-2024
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Basic life support
- Infection control standards
- Catheter care
- Blood glucose monitoring
- Emergency response
Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Patient Care Technician
Medical Center Of Bowling Green
09.2024 - Current
Associate
Wendy's
06.2023 - 09.2023
Deli Associate
Houchins IGA Express
05.2021 - 08.2021
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Associate of Science - Pre-Med
Southcentral Kentucky Community And Technical College
High School Diploma -
Edmonson County Highschool
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