Joshua Gauna
Cypress
Summary
Driven and personable individual with excellent communication and interpersonal skills. Demonstrates solid understanding of sales principles and customer relationship management. Builds loyalty and long-term relationships with customers. Offering strong communication abilities and quick aptitude for learning new sales techniques and strategies.
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development. History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative/ Shop Manager
CPP Distribution
05.2022 - 12.2024
- Answered customers' questions regarding products, prices, and availability. Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement. Set up new accounts, established customer rapport.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions. Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement. Learn latest developments and brainstorm new sales strategies.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Maintained top performance standards while working in hot warehouse environment.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Shop Foreman
Tejas Testing And Inspection
07.2018 - 05.2022
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Oversaw maintenance and repair of shop equipment.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Managed materials inside shop and at job locations.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw loading and unloading of packages in warehouse.
- Troubleshot equipment to reduce service calls and downtime.
- Set up and calibrated machinery to meet specific production requirements.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Set up and powered saws to cut..
- Sharpened and replaced worn or defective blades and bands using hand tools.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded and stacked materials by raising and lowering lifting devices.
Construction Worker
Whitherford Construction
04.2017 - 06.2018
- Collected measurements and marked locations as part of project preparations.
- Observed safety regulations on job sites to minimize accidents.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Assisted with successful, time-sensitive renovations of various structures.
- Gathered and disposed of worksite debris to remove safety hazards.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Boosted team efficiency and project requirements by correctly operating site equipment.
- Renovation of flooded homes
- Sheet Rock installation, window installation, home demolition, and tile removal
Delivery Driver
Everidges
08.2013 - 03.2017
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Fostered positive working relationships with regular customers.
- Uncrated, assembled, installed and repaired furniture and office equipment in customers' homes or offices.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Consistently lifted materials weighing as much as 100 pounds.
- Operated box or straight trucks and cargo vans.
- Operated forklifts to transfer inventory to and from target destinations.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Skills
- Safety awareness
- Equipment monitoring
- Materials management
- Productivity and Time Management
- Reliable and Responsible
- Order Fulfillment
- Exceptional customer service
- Machinery setup
- Equipment Maintenance
- Driven
- Raw materials handling
- Client relationship management
- Problem-Solving
- Multitasking Abilities
- Organization and Time Management
- Materials testing
- Product inspection
- SAGE 300 software experience
- SAP software experience
Timeline
Inside Sales Representative/ Shop Manager
CPP Distribution
05.2022 - 12.2024
Shop Foreman
Tejas Testing And Inspection
07.2018 - 05.2022
Construction Worker
Whitherford Construction
04.2017 - 06.2018
Delivery Driver
Everidges
08.2013 - 03.2017