Joshua Gbendah
Account Manager
Fort Worth,TX
Summary
Results driven sales professional with over 6+ years of experience in the automotive and health & fitness industry. Coupled with managerial positions, while acquiring translatable skill sets applying strategic approaches to solving problems by providing real solutions in customer engagement/retention, generating revenue, identifying root problems, and providing high quality customer services within the sales life cycle.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Tarrant County College
09.2022 - Current
- Scheduled office meetings and client appointments for staff teams.
- Liaised between clients and vendors and maintained effective lines of communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Client Sales Executive
Principle Auto
08.2021 - 07.2022
- Spearheaded training initiatives on sales strategies and processes to reduce process gaps for new sales representatives
- Managed on average 50+ inbound and outbound calls pertaining to business operations and product services while addressing client issues and maintaining relationships on multiple accounts daily
- Performed excellent communications utilizing various communication tools such MS outlook and teams for internal and external addressing customer inquiries, solving problems and providing product knowledge
- Provided exceptional customer service with the intent of client satisfactory and revenue generating for the business
- Awarded on a monthly basis for being top sales executive generating over 300k in monthly gross sales and targets goals by 30
General Manager
Anytime Fitness
03.2021 - 07.2021
- Increased overall EFT revenue by 45% while maintaining a high customer retention rate
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Assessed inventory quality monthly to maintain tight cost controls and maximize business operational performance
- Developed value-added solutions and approaches by leveraging trends in customer marketplace within the health and fitness industry
- Managed budgets, employee reviews, training, schedules, and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedure and technology systems
Senior Client Service Representative
Clay Cooley Auto Group
03.2020 - 02.2021
- Produced a monthly average of 400k in total unit sales
- Connected with clients through consultative sales strategies to understand and address requirements
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking
- Helped large volume of customers daily with positive attitude and focus on customer satisfaction
General Manager
LA Fitness
04.2018 - 02.2020
- Generated over 100 new units monthly and increased monthly profits by 70%
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Developed and maintained relationships with customers and suppliers through account development
- Lead onboarding process for new hires and cross trained them with sales and marketing teams to increase operational efficiency
Education
Associate of Science - Biology
Tarrant County College District
Fort Worth, TXSome College (No Degree) - Business Administration And Management
Texas Tech University
Lubbock, TXSkills
- CAPABILITIES
- Relationship Building/Management
- Account Management
- Data Analysis
- Contract Analysis
- Sales processes
- B2B sales development
- Direct sales
- Leadership
- Emotional Intelligence
- Google Search Console
- Oracle CRM
- Microsoft Office Suite
- CDK
- Salesforce Sales Cloud
- Dealerpeak
- Elead
- Provsion
- Checkfront
- Appointlet
- Microsoft Windows
- Data Entry Documentation
Timeline
Administrative Assistant
Tarrant County College
09.2022 - Current
Client Sales Executive
Principle Auto
08.2021 - 07.2022
General Manager
Anytime Fitness
03.2021 - 07.2021
Senior Client Service Representative
Clay Cooley Auto Group
03.2020 - 02.2021
General Manager
LA Fitness
04.2018 - 02.2020
Associate of Science - Biology
Tarrant County College District
Some College (No Degree) - Business Administration And Management
Texas Tech University
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