JOSHUA GERONIMO
St Cloud,FL
Summary
Retail Assistant Manager with 13 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
24
24
years of professional experience
Work History
Retail Associate Manager High Volume
T-Mobile
03.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Retail Associate Manager
Metro By T-Mobile
12.2012 - 03.2024
- Managed inventory control, cash control and store opening and closing procedures
- Upheld company customer service standards to provide customers with outstanding service and friendly environment
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court.
Asset Protection Specialist
Walmart
01.2009 - 10.2012
- Managed inventory control, cash control and store opening and closing procedures
- Upheld company customer service standards to provide customers with outstanding service and friendly environment
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court.
Loss Prevention Supervisor
Omni Hotels & Resorts
02.2006 - 05.2009
- Led physical security and safety culture through training and by promoting safe and secure standards
- Controlled reduction of loss inventory by protecting company assets
- Contacted local authorities and apprehended shoplifters
- Monitored paperwork procedures to prevent error-related losses
- Collaborated with law enforcement to report crime and suspicious activity
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Trained staff on loss prevention tactics and company procedures.
Multichannel Transmission Systems Operator
US Army
02.2001 - 02.2005
- Install, Operate and Perform unit level maintenance on multi-channel LOS Communication System
- Preventative Maintenance Checks and services on COMSEC Devices
- Provide reliable and timely information by installing and operating radio, satellite, and multi-channel transmissions security devices.
Education
Bachelor of Arts - Business Management
Southern New Hampshire University
Hooksett, NH05.2027
GED -
Edna Karr High School
New Orleans, LA01.2001
Skills
- Employee Performance Evaluations
- Process Improvement Initiatives
- Inspirational Leadership
- Inventory Control Processes
- POS Inventory System Operation
- Sales Coaching
- Operations Management
- Shipment Processing
- Customer Interaction
- Operational Efficiency
- P&L Administration
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate Manager High Volume
T-Mobile
03.2024 - Current
Retail Associate Manager
Metro By T-Mobile
12.2012 - 03.2024
Asset Protection Specialist
Walmart
01.2009 - 10.2012
Loss Prevention Supervisor
Omni Hotels & Resorts
02.2006 - 05.2009
Multichannel Transmission Systems Operator
US Army
02.2001 - 02.2005
Bachelor of Arts - Business Management
Southern New Hampshire University
GED -
Edna Karr High School