Joshua Gerwolds
Columbiaville
Summary
Proven Service Technician and Volunteer Fire fighter, Excels in diagnosing operational issues and delivering customer satisfaction through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Volunteer Firefighter
Marathon Fire Authority
09.2023 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
Service Technician
Funtown RV
11.2023 - 11.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Service Technician /Service Delivery Specialist
Mcdowell RV Sales & Service
05.2019 - 11.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Prepared new sold units and preformed quality control to ensure smooth deliveries to satisfy the customers upon pick up
Education
High School Diploma -
Millington High School
Millington, MI05-2012
Skills
- Vehicle extrication
- Fire suppression
- Hazardous materials training
- First aid and CPR certified
Timeline
Service Technician
Funtown RV
11.2023 - 11.2024
Volunteer Firefighter
Marathon Fire Authority
09.2023 - Current
Service Technician /Service Delivery Specialist
Mcdowell RV Sales & Service
05.2019 - 11.2023
High School Diploma -
Millington High School
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