Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Joshua Gil

Plainfield,IL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills and provide an exceptional level of customer service and IT support.

Overview

9
9
years of professional experience

Work History

Head Coffee Roaster

Whitetail Coffee Roasters
Plainfield, IL
12.2023 - Current
  • Provided technical support regarding coffee roasting techniques and equipment operations.
  • Performed regular maintenance and calibrations on the roasting machines.
  • Documented daily roast logs for each batch of beans roasted for future analysis and troubleshooting purposes.
  • Engaged with customers at local events to promote our brand and products.
  • Formulated recipes for new blends of coffee based on customer feedback.
  • Analyzed customer feedback data to identify trends in taste preferences.
  • Created detailed reports tracking production costs, yields and other key metrics related to the roasting process.
  • Maintained an organized inventory of coffee beans, ensuring all orders were met on time.
  • Implemented safety protocols in the work environment to protect workers from potential hazards.
  • Monitored roast temperatures and times to ensure consistent flavor profiles.

Warehouse Associate

Amazon
Crest Hill, IL
08.2022 - 04.2024
  • Collaborated with team members to complete daily tasks efficiently and accuratel.
  • Communicated effectively with team members on matters related to work assignments.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.

Supervisor of Operations

Agave Farm
, Jalisco
04.2022 - 06.2022
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Presented performance and productivity reports to supervisors.

Crew Member

Dunkin' Donuts
Joliet, IL
06.2016 - 08.2019
  • Resolved customer complaints in a professional manner.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained an organized work area to ensure efficient operations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Adhered to health department regulations regarding food handling procedures.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Assisted in training new staff and provided ongoing feedback and guidance in regards to their performanc.

Education

Some College (No Degree) - Associate in Science - Cisco CCNA Security Program

Joliet Junior College
Joliet, IL

Plainfield South High School
Plainfield, IL
01-2016

Skills

  • Troubleshooting
  • Windows OS
  • Microsoft 365
  • Cisco Networking Systems
  • Printer support
  • Software installation
  • Network configuration
  • Problem solving
  • Communication
  • Teamwork
  • Attention to detail

Affiliations

  • Dog grooming and training
  • Home renovations
  • Weightlifting and running

References

References available upon request.

Timeline

Head Coffee Roaster

Whitetail Coffee Roasters
12.2023 - Current

Warehouse Associate

Amazon
08.2022 - 04.2024

Supervisor of Operations

Agave Farm
04.2022 - 06.2022

Crew Member

Dunkin' Donuts
06.2016 - 08.2019

Some College (No Degree) - Associate in Science - Cisco CCNA Security Program

Joliet Junior College

Plainfield South High School

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