Joshua Gilaspy
THEODORE,AL
Summary
Seasoned Operations Manager and talented leader with 23 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Operations Manager
Alorica/ Envision Rx
Learning Specialist
Alorica / Ally Bank
07.2017 - 04.2024
- Enhanced student retention by implementing personalized learning strategies and tailored lesson plans.
- Increased collaboration among trainers by organizing professional development workshops and sharing best practices.
- Streamlined communication with client through regular updates, fostering strong relationships and involvement in their agents education.
- Reduced behavioral issues by establishing clear expectations and consistently enforcing learning environment rules.
- Promoted active engagement in lessons through hands-on activities and group projects, boosting overall class participation.
- Contributed to curriculum development efforts, including implementation of AI assisted learning, ensuring alignment with state standards and educational objectives.
- Utilized data-driven instruction to identify areas of improvement and adjust teaching strategies accordingly, enhancing agent outcomes.
Operations Manager
Alorica / Envision Rx
04.2021 - 02.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project advancment through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Regional Director
Coverall
03.2014 - 03.2017
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Led a team of franchise owners to achieve consistent revenue growth through effective leadership and strategic planning.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Developed and executed successful business plans, resulting in increased market share and profitability.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
Education
High School Diploma -
First Independent Methodist
Mobile, Al.05.1998
Skills
- Business Development
- Organizational Management
- Performance monitoring
- Inventory Management
- Process Improvement
- Workflow Optimization
- P&L Management
- Customer Service
- Incidents management
- Operational Efficiency
- Decision-Making
- Staff Training
Timeline
Operations Manager
Alorica / Envision Rx
04.2021 - 02.2022
Learning Specialist
Alorica / Ally Bank
07.2017 - 04.2024
Regional Director
Coverall
03.2014 - 03.2017
Operations Manager
Alorica/ Envision Rx
High School Diploma -
First Independent Methodist
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