Joshua Gilder
La Grange,GA
Summary
Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices. As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Overview
6
6
years of professional experience
Work History
IT Specialist
D551 Signal Bn, Fort Gordon
08.2022 - Current
- Installs, operates and maintains computer systems and local area networks (LAN)
- Assists in the planning, configuration, management, and monitoring of the wide area network (WAN), Performs network administration; installs, configures and maintains network equipment within the LAN.
- Troubleshooting any problems with the device or network/software.
- Assisted in troubleshooting hardware and software issues to ensure operational efficiency.
- Supported system updates and installations for various IT applications and tools.
- Collaborated with team members to maintain network security protocols and procedures.
- Documented technical procedures to enhance knowledge sharing across the team.
- Provided user support by addressing inquiries and resolving technical problems promptly.
- Participated in training sessions to familiarize with new technologies and systems.
- Monitored system performance, reporting anomalies to senior staff for timely resolution.
Production Operator
Atlas Roofing Corporation
06.2025 - 09.2025
- Operated machinery and equipment to ensure efficient production processes.
- Monitored production lines for adherence to quality standards and safety protocols.
- Trained new employees on operational procedures and safety practices.
- Collaborated with team members to optimize workflows and minimize downtime.
- Operated forklifts to transport materials efficiently within production facility.
Patient Transporter
Gold Star EMS
02.2025 - 06.2025
- Operated patient transport vehicles efficiently to ensure timely and safe transfers within facility.
- Assisted nursing staff in coordinating patient movement between departments, enhancing workflow efficiency.
- Monitored and maintained cleanliness of transport equipment to comply with health regulations.
- Collaborated with medical personnel to assess patient needs during transport, ensuring comfort and safety.
- Streamlined transportation routes based on real-time feedback, reducing wait times for patients and staff.
- Led initiatives to enhance communication between departments regarding patient transport schedules and requirements.
- Implemented best practices for patient handling procedures, contributing to improved safety standards across operations.
- Warmly greeted patients and visitors and made each feel welcome.
Production Worker
Malone Staffing
08.2024 - 02.2025
- Operated machinery to ensure efficient production flow and maintain quality standards.
- Collaborated with team members to optimize assembly line processes and reduce downtime.
- Conducted regular quality checks on products to identify defects and implement corrective measures.
- Trained new employees on safety protocols and operational procedures to enhance team performance.
- Led daily production meetings to discuss goals, address challenges, and foster team engagement.
- Implemented process improvements that increased productivity and reduced waste in manufacturing operations.
- Developed training materials for staff on equipment operation and maintenance best practices.
- Used equipment properly to avoid workplace hazards or injuries.
Security Officer
Allied Universal Security Services
04.2024 - 08.2024
- Monitored security systems and conducted regular patrols to ensure safety of premises.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Enforced access control protocols, verifying identification and managing visitor logs effectively.
- Trained junior staff on emergency procedures, enhancing overall team preparedness for potential threats.
- Implemented surveillance strategies that increased detection of suspicious activities in high-risk areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Retail Sales Associate
Advanced Auto Parts
08.2023 - 01.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Maintained visual merchandising standards, showcasing products effectively to drive sales.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Monitored inventory levels, coordinating restocking efforts to minimize shortages.
- Analyzed sales trends to optimize product placement and inventory management strategies.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Deli Clerk
Walmart
07.2023 - 11.2023
- Managed deli operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Enhanced customer satisfaction through prompt service and personalized recommendations.
- Developed promotional displays that increased product visibility and sales performance.
- Coordinated daily production schedules to meet high-demand periods efficiently.
- Implemented quality control measures to maintain freshness and presentation of deli products.
Security Technician
Safe Haven Security Services
02.2023 - 06.2023
- Conducted regular inspections of security systems to ensure optimal performance and compliance with regulations.
- Installed, configured, and maintained surveillance equipment, enhancing facility security measures.
- Developed and implemented preventive maintenance schedules for security devices, reducing downtime.
- Trained junior technicians on troubleshooting techniques and best practices for system installation.
- Collaborated with clients to assess security needs and recommend tailored solutions for protection.
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
Manager
Taco Bell
03.2020 - 08.2022
- Handled day-to-day operations, Recruited new hires by Advertising that once a week I had a open walk in for interviews, Responsible for customer relations, Handled drawer cash outs, Created schedule, Handled opening and closing of store and restaurant, Handled all sales, revenue and payroll reporting.
- Oversaw daily operations, ensuring team adherence to brand standards and operational procedures.
- Trained and mentored staff, fostering a collaborative environment to enhance service delivery.
- Developed schedules to optimize labor efficiency while meeting customer demand peaks.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
Education
No Degree - Computer And Information Sciences
University of Alabama At Birmingham
Birmingham, AL03-2028
High School Diploma -
Valley High School
Valley, AL05-2022
Skills
- Database maintenance
- Advanced troubleshooting
- Computer diagnostics and repair
- Hardware and Software support and troubleshooting
- Switches
- Routers
- Troubleshooting
- MS Office
- Outlook, Word, Excel, PowerPoint
- Information security
Timeline
Production Operator
Atlas Roofing Corporation
06.2025 - 09.2025
Patient Transporter
Gold Star EMS
02.2025 - 06.2025
Production Worker
Malone Staffing
08.2024 - 02.2025
Security Officer
Allied Universal Security Services
04.2024 - 08.2024
Retail Sales Associate
Advanced Auto Parts
08.2023 - 01.2024
Deli Clerk
Walmart
07.2023 - 11.2023
Security Technician
Safe Haven Security Services
02.2023 - 06.2023
IT Specialist
D551 Signal Bn, Fort Gordon
08.2022 - Current
Manager
Taco Bell
03.2020 - 08.2022
No Degree - Computer And Information Sciences
University of Alabama At Birmingham
High School Diploma -
Valley High School
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