Summary
Overview
Work History
Education
Skills
animal caretaking
Timeline
Generic
JOSHUA GILL

JOSHUA GILL

Chino,CA

Summary

Reliable and punctual Animal Care team member with proven skills managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. I grew up loving and caring for all animal life. I fell in love with most animals when i went to the l.a. zoo many times growing up as a child. I also had my own animals as pets such as many dogs, cats, rabbit fish, & turtles. Some people call me the Animal Whisperer or Aka Dr. Doolittle but i do alot. I take pride in my work so i do the best job possible until the project or task is finished. Responsible Animal Caretaker taught & learned about general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Delivery Manager

DoorDash
12.2018 - 12.2022
  • Fielded customer questions and complaints and rectified issues.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Trained drivers, helpers and support workers in techniques for maximizing efficiency.
  • Engaged customers to discuss business needs and explore opportunities to increase sales.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Customer Service Representative/ Park Services

Universal Studios
01.2014 - 11.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Animal Care Specialist

Antelope Valley Animal Shelter
01.2015 - 01.2017
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restrained animals safely during exams and procedures.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Washed, trimmed and brushed animals to maintain good grooming standards.

Head Waiter

Chevys Mexican Restaurant
01.2010 - 01.2013
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Education

Bachelor of Arts - Business Marketing, Theatrical Arts

Antelope Valley College
Lancaster, CA
06.2017

Skills

  • Route Planning
  • Invoice Balancing
  • Continuous Improvement Projects
  • Resource Management
  • Route Optimization
  • Basic Animal Care
  • Pet Handling
  • Brushing and Grooming
  • Kennel Disinfection
  • Animal Interaction
  • Prepare Food
  • Feeding and Watering
  • Customer Service
  • Customer Relationships

animal caretaking

I pet sit often for different family and friends and their animals. Me and animals have a deep connection only they know and only i do with them. Because i first all give them the love and attention that they all need want & deserve. I feed them, give them water, play and excercise with them. walk them, bathe them, brush them, & sing to them treat them as if they were my own kids or pets. 

Timeline

Delivery Manager

DoorDash
12.2018 - 12.2022

Animal Care Specialist

Antelope Valley Animal Shelter
01.2015 - 01.2017

Customer Service Representative/ Park Services

Universal Studios
01.2014 - 11.2018

Head Waiter

Chevys Mexican Restaurant
01.2010 - 01.2013

Bachelor of Arts - Business Marketing, Theatrical Arts

Antelope Valley College
JOSHUA GILL