Joshua Gilmour
Reading,PA
Summary
Results-oriented Auto Body Shop Manager known for high productivity and efficient task completion. Specialize in workflow optimization, quality control, and customer service management. Excel at team leadership, problem-solving, and communication skills to achieve operational excellence and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office/Account Assistant and Lead Estimator
Berks Auto Collision Center
Sinking Spring, PA
08.2023 - Current
- Established cost monitoring procedures and reporting systems.
- Reviewed factual information to determine costs to repair applicable damages.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
- Updated and maintained database of suppliers and contractors.
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Assisted in developing budgets for departmental expenses.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
Auto Body Shop Manager
Manderbach Ford
Hamburg, PA
06.2021 - 08.2023
- Greeted customers and took time to answer questions.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Auto Body Estimator
Steve Moyer Subaru
Leesport, PA
06.2018 - 05.2021
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Liaised with suppliers to obtain pricing information on parts needed for specific jobs prior to providing an estimate.
- Analyzed customer feedback data to improve overall service quality levels.
- Managed multiple projects simultaneously while maintaining high quality standards throughout the estimating process.
- Provided customers with a full explanation of the cost breakdown for their estimates.
Education
High School Diploma -
Hamburg Area High School
Hamburg06-2010
Skills
- Cost monitoring
- Database management
- Invoice tracking
- Customer relationship management
- Budget development
- Financial reporting
- Parts ordering
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Document control
- Administrative support
Certification
- PA Auto Appraisal License
- I-Car Platinum
- Tesla Certified Estimator
Languages
English
Full Professional
References
References available upon request.
Timeline
Office/Account Assistant and Lead Estimator
Berks Auto Collision Center
08.2023 - Current
Auto Body Shop Manager
Manderbach Ford
06.2021 - 08.2023
Auto Body Estimator
Steve Moyer Subaru
06.2018 - 05.2021
High School Diploma -
Hamburg Area High School
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