Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Joshua Gipson

Waddell,USA

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Store Manager & Lead Tech

CPR Cell Phone Repair - Amtell
Phoenix, AZ
05.2024 - Current
  • Lead store operations and team performance, ensuring top-tier customer support
  • Optimized repair workflows, cutting turnaround time by 20%
  • Implemented inventory systems, reducing waste and costs by 15%

Store Manager & Lead Technician

Quick Mobile Repair
11.2022 - 01.2024
  • Increased customer satisfaction by 30% through fast, high-quality repairs
  • Generated store reports and forecasted inventory needs
  • Reduced procurement costs by 25% through vendor negotiation and analysis

Remote Developer

Full Sail University (Contract)
09.2023 - 12.2023
  • Built educational games using Unreal Engine
  • Collaborated on agile teams to develop custom academic software

Computer Repair Technician

Asurion - Mobile
09.2021 - 11.2022
  • Achieved 95% customer satisfaction through efficient repairs and upselling
  • Boosted accessory sales by 15%
  • Managed restock orders to ensure consistent inventory levels

Senior Mobile Expert

G2G Wireless / Vision / T-Mobile
03.2018 - 09.2021
  • Exceeded sales goals by 20% consistently
  • Resolved billing issues and improved team troubleshooting skills
  • Mentored team members and improved in-store service quality

Universal Service Representative

Frontier Communications
02.2014 - 12.2016
  • Handled 100+ daily support calls with a focus on billing and tech support
  • Coordinated with technicians to resolve outages quickly

Education

B.S. - Game Design

Full Sail University
Winter Park, FL
01.2022

Skills

  • Repair & Troubleshooting
  • Software & Tools
  • Management
  • Customer Service
  • C# coding proficiency
  • Electro-mechanical machine repair
  • Microsoldering
  • Proficiency in Unreal Engine
  • Proficiency in Unity
  • Microsoft Office Proficiency
  • Game Design
  • Avaya Phone system Proficiency

Personal Information

Certification

  • Pharmacy Technician Trainee, Arizona State Board of Pharmacy
  • Apple Certified Technician
  • WYSE Certification

Timeline

Retail Store Manager & Lead Tech

CPR Cell Phone Repair - Amtell
05.2024 - Current

Remote Developer

Full Sail University (Contract)
09.2023 - 12.2023

Store Manager & Lead Technician

Quick Mobile Repair
11.2022 - 01.2024

Computer Repair Technician

Asurion - Mobile
09.2021 - 11.2022

Senior Mobile Expert

G2G Wireless / Vision / T-Mobile
03.2018 - 09.2021

Universal Service Representative

Frontier Communications
02.2014 - 12.2016

B.S. - Game Design

Full Sail University
Joshua Gipson