Joshua Gisi
Cocoa,FL
Summary
Highly effective Store Merchandise Manager offering 20 years of experience in retail sales management. Proven excellence managing inventory, merchandising stores and executing company standards and expectations to obtain favorable results. Talented team builder using a variety of interpersonal skills to lead and develop Winn-Dixie teams.
Overview
21
21
years of professional experience
Work History
Store Merchandise Manager
Winn-Dixie Store (2329)
Cocoa, FL
09.2023 - Current
- Analyzed customer feedback surveys to identify areas of improvement in the store's operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with health and safety regulations within the store premises.
- Implemented systems to improve inventory accuracy and reduce shrinkage loss.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of the store while ensuring that all tasks are completed on time.
- Kept inventory purchases in line with demand to minimize loss.
- Performed regular stock checks to maintain accurate inventory records.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Formed and sustained strategic relationships with vendors.
Store Merchandise Manager
Winn-Dixie Store (2557)
Viera, FL
01.2021 - 09.2023
- Analyzed customer feedback surveys to identify areas of improvement in the store's operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with health and safety regulations within the store premises.
- Implemented systems to improve inventory accuracy and reduce shrinkage loss.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of the store while ensuring that all tasks are completed on time.
- Kept inventory purchases in line with demand to minimize loss.
- Performed regular stock checks to maintain accurate inventory records.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Formed and sustained strategic relationships with vendors.
Store Merchandise Manager
Winn-Dixie Store (2326)
Titusville, FL
09.2018 - 01.2021
- Analyzed customer feedback surveys to identify areas of improvement in the store's operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with health and safety regulations within the store premises.
- Implemented systems to improve inventory accuracy and reduce shrinkage loss.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of the store while ensuring that all tasks are completed on time.
- Kept inventory purchases in line with demand to minimize loss.
- Performed regular stock checks to maintain accurate inventory records.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Formed and sustained strategic relationships with vendors.
Fresh Manager
Winn-Dixie Store (2230)
Palm Bay, FL
11.2016 - 09.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with health and safety regulations within the store premises.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented systems to improve inventory accuracy and reduce shrinkage loss.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of the store while ensuring that all tasks are completed on time.
- Resolved customer complaints in a professional manner by investigating their concerns.
Assistant Store Manager
Winn-Dixie Store (2325)
Cocoa Beach, FL
08.2016 - 11.2016
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maintained inventory by checking merchandise to determine levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Assistant Store Manager
Winn-Dixie Store (2314)
Cocoa, FL
03.2015 - 08.2016
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Maintained inventory by checking merchandise to determine levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Special Project
Winn-Dixie Stores Inc.
Charleston, SC
07.2014 - 03.2015
- Assisted in setting up acquisition stores acquired during the Bi-Lo Holdings transaction as a Center Store Subject Matter Expert.
- Trained Bi-Lo Holding associates acquired with new stores who to preform and maintain Winn-Dixie Policies and Procedures.
- Responsible for setting up stores within the 5 day turn around period.
- Executed Merchandise plans set forth by the company to Grand Open newly acquired stores. While training newly acquired Center Store Manager to preform and Maintain for sustainability of new store.
Center Store Manager
Winn-Dixie Store (2230)
Palm Bay, FL
03.2012 - 07.2014
- Implemented successful business strategies to increase revenue and target goals were met.
- Delegated work to staff, setting priorities and goals.
- Scheduled shifts for employees based on demand forecasts while adhering to labor budgets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided excellent customer service by responding promptly to inquiries about products or services.
- Monitored monthly sales figures against budget targets for the center store departments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented new ideas that improved processes throughout the center store departments.
- Formed and sustained strategic relationships with vendors.
Grocery Manager
Winn-Dixie Store (2230)
Palm Bay, FL
01.2010 - 03.2012
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Achieved sales goals and business objectives by motivating staff and maintaining excellent shelf conditions and maintaining company merchandise standards.
Front End Manager
Winn-Dixie Store (2327)
Titusville, FL
09.2007 - 01.2010
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Front End Manager
Winn-Dixie Store (2326)
Titusville, FL
07.2006 - 09.2007
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Asst. Front End Manager
Winn-Dixie Store (2329)
Cocoa, FL
03.2005 - 07.2006
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Cashier/Grocery Stocker
Winn-Dixie Store (2329)
Cocoa, FL
04.2003 - 03.2005
- Counted and balanced cashier drawers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Stocked shelves with merchandise when needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FL05.2006
Skills
- Stockroom Organization
- Inventory Management
- Analytical Thinking
- Coaching and Mentoring
- Attention to Detail
Accomplishments
- Front End Manager of the Year 2007-2008
- 4 time 100% audit results (Customer Service 3) (Center Store 1)
- Selected to be Front End Manager for Grand Opening of Winn-Dixie 2327 in 2007
- Selected to be Grocery Manager for Grand Opening of Winn-Dixie 2230 in 2010
- Selected as a Center Store SME for Bi-Lo Holdings transaction 2014
- Selected to be Store Merchandise Manager for New Store 2557 in Viera FL 2021
Timeline
Store Merchandise Manager
Winn-Dixie Store (2329)
09.2023 - Current
Store Merchandise Manager
Winn-Dixie Store (2557)
01.2021 - 09.2023
Store Merchandise Manager
Winn-Dixie Store (2326)
09.2018 - 01.2021
Fresh Manager
Winn-Dixie Store (2230)
11.2016 - 09.2018
Assistant Store Manager
Winn-Dixie Store (2325)
08.2016 - 11.2016
Assistant Store Manager
Winn-Dixie Store (2314)
03.2015 - 08.2016
Special Project
Winn-Dixie Stores Inc.
07.2014 - 03.2015
Center Store Manager
Winn-Dixie Store (2230)
03.2012 - 07.2014
Grocery Manager
Winn-Dixie Store (2230)
01.2010 - 03.2012
Front End Manager
Winn-Dixie Store (2327)
09.2007 - 01.2010
Front End Manager
Winn-Dixie Store (2326)
07.2006 - 09.2007
Asst. Front End Manager
Winn-Dixie Store (2329)
03.2005 - 07.2006
Cashier/Grocery Stocker
Winn-Dixie Store (2329)
04.2003 - 03.2005
Associate of Arts -
Eastern Florida State College
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