Joshua Glidewell
Grants Pass,OR
Summary
Organized and highly dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet professional and personal work goals.
Overview
16
16
years of professional experience
Work History
Sales Manager
Just-In Time Appliance
11.2021 - 10.2023
- Customer Service Representative with full clerical duties for helping customers with sales of appliances, parts, extended warranties and setting up service calls with our service department
- Purchasing store stock for the showroom and installation accessories for the delivery team
- Overall company knowledge to help with any troubleshooting issue
- Delivery team training and daily guidance
- Keeping the store and storefront in a clean and presentable state
- Tagging appliances for sale
- Hiring and firing of employees, New hire training and on-boarding
- Managerial duties which included customer relations and any issues that may have occurred with a sale, warranty, or delivery
- Creating and updating company policy's and guidelines
- Helping with social media marketing by creating weekly, and sometimes daily, material to post to encourage more people to shop with the company or return for their next appliance need
Sales Manager
Trail-Gear, Inc.
11.2019 - 11.2021
- Sales Manager for a major online off-road parts company with four different websites that provided off-road parts to customers
- With reporting directly to the Vice President and President/CEO of the company, I would oversee the daily functions and sales of two sales teams that were located in Fresno and Grants Pass
- I also was the main contact for most of our major top tier dealers that sold our products in numerous countries and made sure their bulk orders were dealt with quickly and accurately
- I traveled to Fresno once a month for a week and met with all departments to better sales and the production and distribution of our products across the four websites
- During this time, I would also meet with my sales team there and make sure all issues were reported and dealt with and make sure they were up to date with all training standards and company protocol.
General Manager
Wheeler's Off-Road, Inc.
04.2012 - 11.2019
- Oversaw the daily operation of the entire company and directly reported to the owner
- Daily operations included: phone and online sales, billing, product purchasing, assembly of certain parts, accurate picking and careful packaging of off-road Toyota parts, and shipping of phone and sales orders
- I helped create company policies and procedures as the company grew
- Helped with website design and function
- New hire employee on-boarding, new product and procedural training, created an OSHA compliant forklift training program to properly certify warehouse employees to use the company forklift, and employee executive administrative duties which included human resource tasks
- Storefront and warehouse cleanliness
- The owner retired and sold the company to Trail-Gear which was located in Fresno, California
Reserve Firefighter/ Tender Driver Operator
Rural Metro Fire Department
06.2007 - 03.2014
- Daily apparatus check of all service vehicles at whatever station I was assigned for that shift
- Daily duties ranged from cleaning the bay, restrooms, kitchen, offices, day room, and other assignments or special instructions from the Shift Officer
- Operate service apparatus in a safe manner while responding to vehicle, fire, and medical emergencies
- Assisting medical staff with medical calls and occasionally riding along to the hospital on the ambulance to help with critical patients
- DPSST certified for structural and wildland firefighting along with CPR certification.
- Full firefighter duties for both structural and wildland fire scenes that assisted with the control and extinguishing of residential and property fires
- Properly trained on tools to assist with severe vehicle accidents and the extrication of patients trapped in their vehicles
Education
No Degree - General Studies
Rogue Community College
Grants Pass, ORHigh School Diploma/GED -
North Valley High School
Grants Pass, OR06.2002
Skills
- Staff Management
- Profitability Optimization
- Vendor Management
- Client Relationship Management
- New Business Development
- Performance Management
- Sales Coaching
- Relationship Building
- Goal Setting
Accomplishments
Voted Reserve Firefighter Of The Year 2010 with Rural Metro Fire Department.
While in the United States Marine Corps: Two successful combat tours in Iraq with dozens of completed motor vehicle convoys, Awarded a certificate of outstanding physical fitness with a score of 295 out of 300, Started at the rank of E-1 Private and ended my four year enlistment as an E-5 Sargeant.
With Wheeler's Off-Road, I successfully went from an entry level position in the warehouse to General Manager within 4 years of being with the company.
other
Military Service in the United States Marine Corps from November 2002 to November 2006. Honorable Discharge.
Timeline
Sales Manager
Just-In Time Appliance
11.2021 - 10.2023
Sales Manager
Trail-Gear, Inc.
11.2019 - 11.2021
General Manager
Wheeler's Off-Road, Inc.
04.2012 - 11.2019
Reserve Firefighter/ Tender Driver Operator
Rural Metro Fire Department
06.2007 - 03.2014
No Degree - General Studies
Rogue Community College
High School Diploma/GED -
North Valley High School
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