Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joshua Glowczak

Albuquerque,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

13
13
years of professional experience

Work History

CCS-I ,CCS-E,DSP

Community Options Inc
Albuquerque, NM
01.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.

General Manager

KFC
Albuquerque, NM
02.2012 - 08.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Education

High School Diploma -

American School
Lansing, IL
08-2012

Skills

  • Self-Directed
  • Troubleshooting
  • Planning
  • Team building
  • Dependable and Responsible
  • [Equipment] operation
  • Task Prioritization
  • Basic Math
  • Recordkeeping
  • Teamwork and Collaboration

References

References available upon request.

Timeline

CCS-I ,CCS-E,DSP

Community Options Inc
01.2022 - Current

General Manager

KFC
02.2012 - 08.2024

High School Diploma -

American School
Joshua Glowczak