Joshua Goldsmith
Oklahoma City,OK
Summary
Resourceful Equipment Supervisor known for high productivity and efficiency in task completion. Specialize in inventory management, preventive maintenance scheduling, and team leadership. Excel in communication, problem-solving, and time management to ensure timely Service repairs for our customers.
Overview
16
16
years of professional experience
Work History
Market Equipment Supervisor
PepsiCo
Oklahoma City, OK
07.2022 - Current
- Maintained accurate records of equipment maintenance activities.
- Developed and implemented preventative maintenance schedules for all machines and equipment.
- Coordinated with vendors to purchase new parts, supplies, and other materials required for equipment operations.
- Monitored inventory levels of spare parts, tools, and supplies needed for the repair and maintenance of equipment.
- Coordinated training of personnel on troubleshooting and repair of various types of PES equipment.
- Provided technical advice on troubleshooting issues related to machine operations.
- Reviewed work orders to determine appropriate actions needed to complete job requirements.
- Documented changes made during repairs and adjustments to maintain accuracy in records.
- Researched new technologies that could improve efficiency within the organization.
- Prepared reports summarizing completed repairs, future projects, and overall maintenance costs.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reported project progress, site problems and labor status to supervisors.
- Performed coaching sessions with technicians regarding repairs on equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced clear safety policies to protect workers from injury.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
Service Technician
PepsiCo
Oklahoma City, OK
02.2019 - 07.2022
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Resolved software-related issues by troubleshooting programs and applications.
- Communicated with vendors regarding supply orders and delivery timelines.
- Provided training on the safe usage of equipment when needed.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Adhered to quality assurance procedures during every stage of the service process.
- Trained new team members on service processes to increase productivity.
- Examined previously completed work for accuracy.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
Fountain Install Tech
PepsiCo
Oklahoma City, OK
02.2017 - 02.2019
- Inspected and tested equipment to ensure proper functioning prior to installation.
- Calibrated and adjusted components according to manufacturer specifications during installation process.
- Assisted customers with troubleshooting issues related to their newly installed equipment.
- Provided customer support for users of the installed equipment.
- Ensured that all safety regulations were followed while working on the equipment.
- Completed scheduled appointments on time to drive quality service.
- Kept records of parts and equipment used in projects to update inventory.
- Adhered to safety guidelines during the installation process to prevent any work-related injuries.
- Pre- and post-inspection of install vehicle to ensure DOT safety guidelines.
- Logged into GeoTab.daily to log hours of service.
- Greeted customer and went over the installation process and timeline to complete.
Sales
PepsiCo
Oklahoma City, OK
11.2008 - 02.2017
- Collaborated with sales teams to create targeted sales promotions that drive revenue growth.
- Established monthly sales objectives by creating effective sales plans and quotas.
- Developed and implemented effective sales strategies to increase sales volume.
- Customer-oriented approach increased sales.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Followed up on incoming sales leads from local partners to maximize sales potential.
- Grew quarterly sales reliably with great communication and sales abilities.
- Assisted with managing sales in assigned area by providing support to Area Sales Manager.
- Issued sales promotion materials to customers to boost sales.
- Met and exceeded sales goals through consultative sales techniques and closing abilities.
- Conducted regular training sessions for new sales personnel on product knowledge, customer service, and sales techniques.
Education
Some College (No Degree) - Business
University of Science And Arts of Oklahoma
Chickasha, OKSome College (No Degree) - Business
Oklahoma City Community College
Oklahoma City, OKSome College (No Degree) - Business
Columbia College Chicago
Chicago, ILSkills
- Equipment management
- Repair Coordination
- Maintenance Scheduling
- Performance Evaluations
- Personnel Management
- Worker Training
- Skilled Maintenance and Repair
- Report Preparation
- Schedule Preparation
- Safety Compliance
- Personnel Skill Assessments
- Employee Safety Training
- Assignment Delegation
- Technical understanding
- Time management abilities
- Interpersonal Skills
- Budget Management
- Cost Control
- Staff Supervision
- Preventive Maintenance
- Relationship Building
- Operational Efficiency
- Flexibility in Change
- Data-Driven Decision Making
- Effective Conflict Resolution
- Time Scheduling
- Effective Written Communication
- Collaborative Team Development
- Proficient in Task Management
- Work Order Coordination
- Effective Time Management
- Employee Training
- Inventory Management
- Evidence-Based Decision Making
- Attention to Detail
- Quality Assurance
- Accurate Data Management
- Effective Professional Communication
- Comprehensive Policy Deployment
Affiliations
- Advise FSR's on upcoming projects to efficiently execute 3rd party vending to remove telemetry units with the focus on the consumer to keep product moving.
- Met with Subway franchise owner during a Subway site survey and have been in contact with him as he has remodels coming up and will work on coordinating with move team to ensure his business runs efficiently.
- Constant communications with DOL partners, Core team, Service Advantage teams and National teams to facilitate improvement on RAS and customer relations.
- Executed Dew zero Taco Bell project. Completed project within the time frame allotted.
- Took over Wichita Falls service area with the directive to clean up aged orders and rebuild customer relations
- Coordinated and executed the Golden Chick Variety Valve project. This project took away the drive thru urns to add a variety valve to equipment to pour urn flavors.
- Converting Chickasaw accounts to pour Citrus Springs products upon doubt of it unable to be done.
- Executed Project Titan for SW Oklahoma Service area
- Public speaking Training I was asked to speak for In-bound team at the CSC and I am now part of the training video for the in- bound new hires at the CSC. Assisted in creating the power point for processes in Tech training.
- Market Equipment Supervisor Parts analyst and resolution Payroll Project Coordinator Team coaching Customer focused Prioritize safety Log maintenance (drivers) Efficiency analyst Tech training Promoting career growth within the team Strong analytical forward thinking Facilitate training with new hires on building customer relations Project management
- Field Service Technician 5-star customer service Inventory management Routing Self-management Team building Troubleshooting Time management
Accomplishments
- Performance Rating 4 from MEM Chris Bates
- Received RockStar Award from DOL
- Brought down Incomplete Orders for 914 SW Oklahoma Market and maintained between 5-20 Incomplete orders
- Established Customer Service back to PepsiCo standard for the Wichita Falls Service Area when migrated under SW Oklahoma.
- Cascaded information down to my Team to run their Service Areas as their own business to have direct lines of support for needs in the field.
Languages
English
Professional
References
References available upon request.
Timeline
Market Equipment Supervisor
PepsiCo
07.2022 - Current
Service Technician
PepsiCo
02.2019 - 07.2022
Fountain Install Tech
PepsiCo
02.2017 - 02.2019
Sales
PepsiCo
11.2008 - 02.2017
Some College (No Degree) - Business
University of Science And Arts of Oklahoma
Some College (No Degree) - Business
Oklahoma City Community College
Some College (No Degree) - Business
Columbia College Chicago