Joshua Gomez
Inver Grove Heights,MN
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Trustworthy Army, Sergeant (E-5), Team leader with background participating in and supporting combat engineer missions. Disciplined in following orders and working with others to complete tasks. Poised and calm in stressful, high-pressure situations.
Overview
6
6
years of professional experience
Work History
Dispatch Officer
American Security
05.2023 - Current
- Communicated with Patrols and coordinating with the reports
- Managed conflict resolutions with client calling about alarms, hazards or maintenance at their company
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Enlisted Soldier
Army
02.2020 - 06.2023
- Become a Sergeant(E-5) managing soldiers making sure they're lead to be a highly motivated soldier.
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Engaged targets in low-light conditions with night vision equipment.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
Front Desk Receptionist
Holiday Inn Eagan
04.2017 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Bachelor of Science - Nursing
Saint Cloud State University
Saint Cloud, MNBachelor of Science - Nursing
Macewan University
Edmonton, Alberta Canada06.2028
High School Diploma -
Johnson Senior High School
Saint Paul05.2016
Skills
- Customer Satisfaction
- Service Requests
- Assisting Dispatch
- Updating Logs
- Greeting Visitors
- Supervising and leading teams
- Customer Loyalty
- Combat Mission Support
- Soldier Mentoring
- Combat and Peacekeeping
Accomplishments
- Documented and resolved Alarm issues at the company which led to clients wanting me to train new trainees for the company.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Dispatch Officer
American Security
05.2023 - Current
Enlisted Soldier
Army
02.2020 - 06.2023
Front Desk Receptionist
Holiday Inn Eagan
04.2017 - 01.2019
Bachelor of Science - Nursing
Saint Cloud State University
Bachelor of Science - Nursing
Macewan University
High School Diploma -
Johnson Senior High School
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