Joshua Gonzalez
Portland,OR
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Worker
Chipotle
Clackamas, OR
11.2023 - Current
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Organized take-out orders for customers who requested them.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Monitored inventory to keep adequate stock of food items and supplies.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Made meals in accordance with company standards and requirements.
- Rotated inventory to reduce waste and optimize freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
Retail Sales Associate
Zumiez
Clackamas, OR
07.2022 - 04.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Exchanged merchandise for customers and accepted returns.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Education
High School Diploma -
Milwaukie High School
Milwaukie, OR06-2023
Affiliations
- I create content on different forms or social media such as Streaming and interacting with viewers while playing games. Editing and posting videos to Youtube, Instagram and Tiktok.
Accomplishments
I earned a excellence in creative writing award for both poetry and fiction and for taking emotion risks in my writing.
Certification
- I have a food handlers Licenses
References
References available upon request.
Timeline
Food Service Worker
Chipotle
11.2023 - Current
Retail Sales Associate
Zumiez
07.2022 - 04.2023
High School Diploma -
Milwaukie High School
- I have a food handlers Licenses