Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joshua Gonzalez

Winter Park,FL

Summary

Dynamic Assistant Restaurant Manager with a proven track record in all restaurants, excelling in staff management and performance improvement. Skilled in budgeting and forecasting, I fostered a motivated team, enhancing customer satisfaction and operational efficiency. Recognized for effective conflict resolution and maintaining high food safety standards, I drive results in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

SSP America
07.2021 - 08.2025
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

Deli Clerk

Publix
02.2021 - 08.2021
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.

Operations Manager

First Watch
11.2015 - 08.2020
    • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
    • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
    • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
    • Led and directed team members on effective methods, operations and procedures.
    • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
    • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
    • Developed, implemented and managed business plans to promote profitable food and beverage sales.
    • Prepared for and executed new menu implementations.
    • Reconciled cash and credit card transactions to maintain accurate records.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Managed 20 person team of cooks and back of house staff for high-end organic restaurant.
    • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
    • Carefully interviewed, selected, trained and supervised staff.

Third Key Manager

Beya Inc.
05.2013 - 09.2015
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

Associate of Arts - Psychology

Broward College
Fort Lauderdale, FL
06.2013

High School Diploma -

William T. McFatter Technical College
Fort Lauderdale, FL
06.2010

Skills

  • Budgeting and forecasting
  • Supply Chain Management
  • Food Preparation and Safety
  • Staff Management
  • Conflict resolution techniques
  • Point of Sale (POS) system operation
  • Operations management
  • Inventory control and record keeping
  • Labor scheduling
  • Culinary operations
  • Manager support
  • Performance evaluation
  • Location launch

Accomplishments

  • Promoted to Operations Manager after two years with the company.
  • Supervised team of twenty staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently obtain 90% and up in all state and private health inspections.

Certification

  • First Aid/CPR Certified
  • ServSafe

Timeline

Assistant Restaurant Manager

SSP America
07.2021 - 08.2025

Deli Clerk

Publix
02.2021 - 08.2021

Operations Manager

First Watch
11.2015 - 08.2020

Third Key Manager

Beya Inc.
05.2013 - 09.2015

Associate of Arts - Psychology

Broward College

High School Diploma -

William T. McFatter Technical College

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