JOSHUA GORDON
Charlton,MA
Summary
- Hardworking and knowledgeable Store Manager, committed to developing operations knowledge and leadership abilities. Hard worker implements groundbreaking new strategies to increase brand awareness and maximize customer loyalty. Promptly addresses customer questions and concerns to build overall satisfaction.
- Successful Store Manager with a demonstrated record of achieving store goals. Keeps customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional service. Meets profit targets by expertly marketing store, promoting products, and controlling costs. Dedicated to optimization and growth. Skilled team player with a strong background in retail environments.
- Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities. Dependable retail industry worker, equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction..
- Dedicated buyer with history of overseeing multiple product lines. Offering several years of experience with leading retail operation. Consistently promoted for exceptional performance and service. Successfully manages diverse purchasing needs in challenging, fast-paced environments.
Overview
17
17
years of professional experience
Work History
Buyer
Performance Foodservice
Taunton, MA
01.2023 - Current
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Negotiated pricing and delivery terms with suppliers.
- Monitored inventory levels to ensure availability of products for customers.
- Developed relationships with vendors to secure better prices and payment terms.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
- Maintained records of all purchases including item descriptions, costs, quantities received.
Store Manager
Stop and Shop Supermarket
Vernon, CT
02.2021 - 01.2023
- Set performance expectations for employees and implemented improvement plans to reach targets
- Promoted team-oriented culture with common sales, service and productivity goals
- Delegated assignments to meet coverage needs and maintain store standards
- Developed employee strengths to improve engagement and remain competitive
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
Meat and Seafood Specialist
Stop and Shop Supermarket
Springfield, MA
09.2016 - 02.2021
- Trained and developed Meat and Seafood Managers as well as their part timers on the importance of customer service
- Reviewed merchandising standards in both the meat and seafood departments in 16-19 stores to make sure sales were maximized
- Sales in my districts ran positive year to year
- Helped train associates on the importance of food safety and sanitation daily to insure the safety of customers and employees
- Reviewed store specific variety and quality to ensure freshness in the departments, as well as making sure the mix of product was correct for the clientele
- Helped control shrink in the departments by getting coupon prices to move through product as needed
- Also, to maximize Gross Profit for both departments in all the stores for the district
- Reviewed planogram compliance and ensured in-stock position for those displays to make sure all sales were maximized
Assistant Store Manager
Stop and Shop Supermarket
Sturbridge, MA
07.2007 - 09.2016
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Evaluated employee skills, built staff teams and executed performance reviews
- Conducted routine audits and inspections to assess company productivity and cleanliness
- Developed employee strengths to improve engagement and remain competitive
- Trained employees on store policies, sales techniques and new procedures
- Coordinated employee schedules according to availability and made adjustments to cover shifts
Education
BBA - Accounting
University of Massachusetts Amherst
Amherst, MASkills
- Customer service
- Employee training and development
- Team building and leadership
- Cost control and budgeting
- Operations management
- Oversee administrative functions
- Sales oversight
- Procurement planning
- Pricing negotiations
Timeline
Buyer
Performance Foodservice
01.2023 - Current
Store Manager
Stop and Shop Supermarket
02.2021 - 01.2023
Meat and Seafood Specialist
Stop and Shop Supermarket
09.2016 - 02.2021
Assistant Store Manager
Stop and Shop Supermarket
07.2007 - 09.2016
BBA - Accounting
University of Massachusetts Amherst