Summary
Overview
Work History
Education
Skills
References
Timeline
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Joshua Gorham

Mount Vernon,NY

Summary

Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

Overview

19
19
years of professional experience

Work History

Senior Warehouse Associate

Quality of Life, MayPro Industries
04.2018 - Current
  • Generated warehouse shipping documents, packing lists and invoices
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems
  • Operated forklifts to fill or empty overhead spaces
  • Maintaining and updating records
  • Counting materials, equipment, merchandise or supplies in stock.
  • Implemented quality control measures, ensuring accuracy and customer satisfaction in the fulfillment process.
  • Developed organized storage systems that maximized space utilization within the warehouse facility.

Warehouse Associate

FedEx
10.2017 - 05.2018
  • Loading, unloading, and sorting of packages of various sizes
  • Moved freight, stock and other materials to a form storage and production areas and docks
  • Processed and sorted 500+ packages daily ensuring timely and accurate delivery, contributing to a 98% on-time delivery rate.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Lead Roaster/Wholesale Manager

Coffee Lab Roasters
09.2012 - 10.2016
  • Assisted Head Roaster in managing day-to-day operations at a specialty coffee roasting facility
  • Have extensive knowledge of specialty roasting practices, maintenance, data logging, creating and matching Coffee profiles
  • Develop and maintain relationships with key accounts
  • Ensure customer service standards are met
  • Develop and implement strategies for customer retention.
  • Maintained clean and well-organized work environment to ensure safety and efficiency during the roasting process.
  • Provided excellent customer service by addressing inquiries about product details or brewing techniques promptly and professionally.
  • Analyzed customer feedback to continuously refine roast profiles for optimal satisfaction levels among target demographics.
  • Assisted management in developing marketing strategies based on customer feedback and industry trends.
  • Improved equipment efficiency by performing regular maintenance, reducing downtime and production delays.

Packaging/Data Entry

Davis Photography Studio
01.2007 - 05.2009
  • Ensured accurate data entry and packaging for 100+ products daily, maintaining a high accuracy rate
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Eased administrative burden on supervisors by taking on additional responsibilities when required, such as scheduling meetings or coordinating events.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors.

Medical Billing/Data Entry

Landauer Metropolitan
08.2005 - 01.2006
  • Processed insurance forms ensuring timely reimbursement and maintaining client satisfaction
  • Developed strong communicative skills by providing exceptional customer service and resolving billing inquiries promptly.
  • Demonstrated adaptability by mastering new software systems as they were introduced, maintaining expertise in multiple medical data entry platforms.
  • Contributed to successful audits by maintaining accurate financial records for medical services rendered and payments received.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06.2005

Skills

  • Inventory Management
  • Team Leadership
  • Data Entry
  • Shipping and receiving
  • Proficient in Microsoft office
  • Quality Control
  • Customer Service
  • Warehouse Operations
  • Safety Compliance
  • Forklift Operations
  • Quality Management
  • Material handling
  • Loading and unloading
  • Order Picking
  • Packaging and Labeling
  • Pallet Jack Operation

References

Available upon request

Timeline

Senior Warehouse Associate

Quality of Life, MayPro Industries
04.2018 - Current

Warehouse Associate

FedEx
10.2017 - 05.2018

Lead Roaster/Wholesale Manager

Coffee Lab Roasters
09.2012 - 10.2016

Packaging/Data Entry

Davis Photography Studio
01.2007 - 05.2009

Medical Billing/Data Entry

Landauer Metropolitan
08.2005 - 01.2006

High School Diploma -

Mount Vernon High School

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Joshua Gorham