Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Gragg

Joshua Gragg

Contoocook,NH

Summary

With over 10 years of experience operating forklifts and other heavy equipment, I bring a proven record of safety, efficiency, and reliability. I am skilled in sit-down, stand-up, and reach forklifts, along with lulls, bobcats, and various construction equipment, always maintaining a 100% safety record. I work well in fast-paced environments, keep operations running smoothly, and take pride in precision and meeting deadlines. I

Overview

27
27
years of professional experience

Work History

Forklift Operator

MCLANE Company
12.2022 - Current
  • Executed precise loading of pallets onto trailers for efficient shipment.
  • Facilitated movement of freight, stock, and materials to support continuous workflow.
  • Utilized forklift to maneuver loaded pallets and boxes, optimizing space usage.
  • Delivered materials to vehicles in alignment with shipment schedules.
  • Verified incoming shipment quantities and conditions against purchase order specifications.

Aviation Cargo Agent

MHT Airport
01.2022 - 09.2022
  • Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
  • Provided customer service in accordance with company policies and procedures.
  • Assisted customers with cargo handling, loading, and unloading activities.

Owner/Operator

American Shaman CBD
03.2018 - 12.2021
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

General Manager/Sales Manager

Dc Distributors
03.2009 - 07.2021
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.

Overnight Stocker

Walmart
01.2008 - 01.2009
  • Organized shelves, racks and bins to ensure product availability.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Received and stocked merchandise in a timely manner.

Entry Level Technician

Adrenaline Performance
01.2006 - 02.2008
  • Replaced defective components or parts as needed.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Disassembled and repaired damaged sections and fabricated replacements.

Sales/Fabricator

Granite Transformation
07.2005 - 09.2006
  • Maintained a safe work environment by adhering to safety policies and procedures.
  • Measured and marked material for cutting or shaping using measuring tools.
  • Used hand tools to position, align and secure product components.
  • Fabricated custom parts from raw materials using manual machining equipment.
  • Designed and utilized templates to measure and efficiently shape products.

Restaurant Food Server

Sonic
04.2004 - 06.2005
  • Processed payments for meals using cash registers or point-of-sale systems.
  • Cleared used dishes from tables during and after meals.
  • Received payment from customers and returned correct change when necessary.

Applicator/Laborer

Gragg & Sons general Contractor
02.1999 - 04.2004
  • Attended continuing education courses in order to maintain certification status.
  • Delivered exemplary level of service to each client to build upon relationships for future business.
  • Provided written cost estimates for vinyl siding and Door services and coordinated future appointments.
  • Cleaned work area after job completion ensuring all debris is properly disposed of.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.
  • Understood and followed oral and written directions.

Education

Mechanic Certification - Motorcycle Mechanics

Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ
02-2008

High School Diploma -

Pinkerton Academy
Derry, NH
05-2005

Skills

  • Marketing
  • Sales
  • Communication
  • Leadership
  • Warehouse Picking
  • Material Handling
  • Palletizing
  • Documentation
  • Forklift Operation
  • OSHA Compliance
  • CPR Training
  • Business Ethics
  • Production Deadline Management
  • Teamwork and Collaboration
  • Inventory Reporting
  • Customer-Focused
  • Punctual and Reliable
  • Staff Management
  • Problem-Solving
  • Certified Pallet Jack Operator
  • Deadline-Driven
  • Sales Development
  • Product Sales
  • Business Development
  • Inventory Control
  • Upselling
  • Retail Store Operations
  • Client Service
  • Negotiation Tactics
  • Complex Problem-Solving
  • Customer Service
  • B2B Sales and Customer Service
  • Sales Expertise
  • POS System Operation
  • Positive and Professional
  • Display Setup
  • Energetic Self-Starter
  • Sales Training
  • Goal-Oriented
  • Outgoing Personality
  • Time Management

Timeline

Forklift Operator

MCLANE Company
12.2022 - Current

Aviation Cargo Agent

MHT Airport
01.2022 - 09.2022

Owner/Operator

American Shaman CBD
03.2018 - 12.2021

General Manager/Sales Manager

Dc Distributors
03.2009 - 07.2021

Overnight Stocker

Walmart
01.2008 - 01.2009

Entry Level Technician

Adrenaline Performance
01.2006 - 02.2008

Sales/Fabricator

Granite Transformation
07.2005 - 09.2006

Restaurant Food Server

Sonic
04.2004 - 06.2005

Applicator/Laborer

Gragg & Sons general Contractor
02.1999 - 04.2004

Mechanic Certification - Motorcycle Mechanics

Motorcycle Mechanics Institute A Div. of Universal Technical Institute

High School Diploma -

Pinkerton Academy

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Joshua Gragg