Joshua Graham
Waukee,IA
Summary
Experienced Master Sergeant in the Army with 24 years of experience in stressful and dynamic environments. Skilled at conducting individual and large group trainings focused on preparedness, efficiency, proficiency and safety. Successful at establishing collaborative relationships with team members and outside organizations, facilitating comprehensive evaluations. Solid communication, planning and problem-solving abilities with outstanding team collaboration and leadership skills. Army Master Leaders Course Graduate
Overview
23
23
years of professional experience
Work History
Residential Officer
Fort Des Moines Correctional Facility
08.2024 - Current
- Conduct facility security checks and searches to transporting clients within the community.
- Employ effective behavior change techniques, such as motivational interviewing and cognitive behavioral strategies, to facilitate lasting transformation.
- Write and serve reports as necessary as part of progressive discipline.
- Monitor clients on GPS and SCRAMs orders.
Army Reserve Career Counselor - Area Leader
U.S. Army
07.2021 - 08.2024
- Supervises, manages, trains and evaluates 16 Army Reserve Career Counselors (ARCCS) throughout Nebraska, Iowa, and South Dakota; manages 53 Army Reserve units, area retention and transition missions and tracks accomplishment statistics and awards programs.
- Assesses and provides training and guidance to ARCCs and supports 400 IRR Soldiers and 2,500 unit personnel; conducts quality assurance visits; provides systems automation support using multiple software applications; coordinates pertinent area retention issues with local command teams.
- Managed an annual budget of $60,000.
- Assessed individual career goals and facilitated personalized development plans.
Army Reserve Career Counselor
U.S. Army
06.2012 - 07.2021
- Assistant Area Leader and Career Counselor for assigned area of responsibility; trained new Career Counselors; provides career counseling to 400 Army Reserves Soldiers.
- Provided career counseling to Army Reserve Soldiers across seven units: primarily responsible for retention and transition (RT) programs; identify and transfer eligible IRR Soldiers to Army Reserve Units; conduct retention and transition interviews; explain the incentives and benefits; determine Soldiers reenlistment or extension eligibility.
- Assisted in preparing annual retention and transition plan; conduct retention and transition briefings; coordinate sponsorship program.
- Mentored junior counselors, promoting best practices in career counseling techniques.
- Analyzed program effectiveness, making recommendations for continuous improvement in services.
Support Operations Night Shift NCO in Charge
U.S. Army
04.2010 - 05.2011
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Non-Commissioned Officer in Charge in a Joint Services Fusion Cell responsible for supporting the Iraq Joint Operations Area; managed the Command Post of the Future operating system tracking and reporting attacks and convoy movement of equipment and personnel.
- Tracked and reported on the movements of troops, civilians, and equipment during the withdrawal of American forces.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Prepare special briefings, meetings, and assemble battle books and briefing packets for command team.
Army Recruiter
U.S. Army Recruiting Command
05.2006 - 08.2009
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, conducting initial interviews, and pre-screening assessments.
- Worked closely with school representatives, public officials, personnel managers, religious and civic leaders to present the Army Reserve opportunities and programs.
Pepsi Route Salesman
Mahaska Bottling
04.2005 - 05.2006
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Immediately addressed problems with customers to promote speedy resolution.
Rations Warehouse NCO in Charge
U.S. Army Reserve
12.2003 - 03.2005
- Handled administrative requirements, maintained records, inventoried and ordered rations to serve approx. 499,148 civilians and service members supporting Operations Iraqi Freedom. An estimated value of around $12.2 million.
- Oversaw rations warehouse operations dealing with refrigerated, fresh and dry food, water and ice and equipment. An estimated value of around $12.2 million.
- Maintained generators, refrigeration units, and vehicles required to support the mission.
- Lead six Soldiers in three different locations.
- Combat Lifesaver and Trauma Team/Mass Casualty response team leader.
- Self-motivated, with a strong sense of personal responsibility.
Supply Specialist
U.S. Army Reserves
01.2003 - 08.2003
- Received supplies and properly repackaged them so they could be flown to Iraq and Afghanistan to support Operation Iraqi Freedom and Operation Enduring Freedom.
- Inventoried and organized supplies ensuring the supplies were going to the proper destination.
- Coordinated with the Air Force to ensure the shipments were ready in accordance with the flight schedules.
- Analyzed supply data to identify trends, improving forecasting accuracy for future needs.
Education
Bachelor of Arts - Secondary Education
Graceland University
Lamoni, IA05.2012
Bachelor of Arts - Secondary Education
Buena Vista University
Ottumwa, IABachelor’s of Science - Emergency and Disaster Management
Upper Iowa University
Fayette, IA02.2020
Master’s of Arts - Criminal Justice
American Military University
Charles Town, WV02.2020
Professional Course - Leadership
United States Army Master Leaders Course
Fort Bliss, TX04-2020
Skills
- Marketing campaigns
- Staff recruiting
- Staff Management
- Strategic planning
- Leadership skills
- Operations management
- Microsoft applications proficiency
- Organization
- Negotiation
- Staff education and training
- Retail materials management
- training development aptitude
- Policy enforcement
- Incident reporting
- Documentation
- Health and safety
Timeline
Residential Officer
Fort Des Moines Correctional Facility
08.2024 - Current
Army Reserve Career Counselor - Area Leader
U.S. Army
07.2021 - 08.2024
Army Reserve Career Counselor
U.S. Army
06.2012 - 07.2021
Support Operations Night Shift NCO in Charge
U.S. Army
04.2010 - 05.2011
Army Recruiter
U.S. Army Recruiting Command
05.2006 - 08.2009
Pepsi Route Salesman
Mahaska Bottling
04.2005 - 05.2006
Rations Warehouse NCO in Charge
U.S. Army Reserve
12.2003 - 03.2005
Supply Specialist
U.S. Army Reserves
01.2003 - 08.2003
Master’s of Arts - Criminal Justice
American Military University
Bachelor of Arts - Secondary Education
Graceland University
Bachelor of Arts - Secondary Education
Buena Vista University
Bachelor’s of Science - Emergency and Disaster Management
Upper Iowa University
Professional Course - Leadership
United States Army Master Leaders Course