Joshua Granderson
Greenville,SC
Summary
Accomplished Service Manager with a proven track record at Hall Management Group, enhancing customer satisfaction and team productivity. Expert in problem-solving and multitasking, I've led teams to exceed goals through effective leadership and critical thinking. Skilled in employee development and adept at turning challenges into opportunities, my approach has consistently improved service standards and operational efficiency.
Seasoned electrical professional with comprehensive background in project planning, installation, and maintenance of electrical systems. Consistently recognized for ensuring high standards of safety and quality. Strong focus on team collaboration and achieving project goals, adaptable to changing project requirements and deadlines.
Overview
13
13
years of professional experience
Work History
Service Manager
Hall Management Group
01.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Server Captain
Ritz-Carlton
01.2019 - 06.2022
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
- Increased teamwork amongst servers through consistent communication and support during shifts.
- Assisted in scheduling server shifts to ensure adequate coverage during peak hours without sacrificing quality of service provided.
Server
North Italia Restaurant
03.2017 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Independent Contractor
Davis-Monthan Air Force Base
06.2015 - 01.2017
- Streamlined project completion with effective communication amongst team members and clients.
- Collaborated with general contractors to ensure seamless integration of electrical systems into building designs.
- Contributed to the successful completion of numerous projects by effectively collaborating with cross-functional teams, including architects, engineers, and construction personnel.
Wire Technician
AT&T
08.2011 - 04.2014
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
Education
Bachelor of Science - Mechanical Engineering
Arizona State University
Tempe, AZ05-2025
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Goal oriented
- Employee supervision
- New employee hiring
- Rapport building
Timeline
Service Manager
Hall Management Group
01.2023 - Current
Server Captain
Ritz-Carlton
01.2019 - 06.2022
Server
North Italia Restaurant
03.2017 - 12.2018
Independent Contractor
Davis-Monthan Air Force Base
06.2015 - 01.2017
Wire Technician
AT&T
08.2011 - 04.2014
Bachelor of Science - Mechanical Engineering
Arizona State University
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