Joshua Graves
Scottsdale,AZ
Summary
Versatile and customer-focused professional with a diverse skill set spanning public speaking, negotiation, and recreational coaching. Experienced in delivering engaging and informative presentations on Medicare, simplifying complex topics to empower individuals in making informed decisions. Proven success in working with adults with special needs in public settings, demonstrating exceptional patience, empathy, and adaptability. Skilled in negotiating payment plans for past-due phone bills, leveraging strong communication and problem-solving abilities to achieve mutually beneficial outcomes.
Overview
14
14
years of professional experience
Work History
Axe Throwing Coach
Social Axe
08.2022 - Current
- Greeting customers when entering the store and having them properly fill out the liability waiver.
- Going over proper safety protocols with guests regarding the throwing and retrieving of axes while in the throwing lane.
- Taking food orders which are relayed to the kitchen while also working behind the bar serving drinks.
- Restocking alcohol and helping with inventory.
- In charge of private parties (corporate events, birthdays, etc.) where guests have two hour events in a secluded arena that involve working with a coach one on one as a group going through team games and individual competitions.
Independent Insurance Agent
Pinnacle Financial Services
09.2021 - Current
- Able to identify prospects and generate leads through networking, referrals, and outreach.
- In depth understanding of Medicare Parts A, B, C, and D, as well as Medigap policies.
- Skilled at simplifying complex insurance terms for clients.
- Ability to manage a self directed schedule and prioritize tasks effectively.
- Maintaining compliance record in highly regulated industry.
- Organized educational events and put together customized presentations educating people on the ins and outs of signing up for Medicare.
Job Coach
Stars
01.2016 - 06.2020
- Worked with individuals who have learning disabilities in a public setting (Frys grocery store and Banner hospital) training them to become full time employees.
- Attended meetings with case managers regarding participants in the program and what behaviors they exhibited that caused challenges during work.
- In charge of keeping up with daily goals for participants and showing whether they were being met or not via a percentage.
- Kept a weekly log for every participant in the program about progress with behaviors and highlighting what their strengths were.
- Helped setup job interviews for participants and prepared them for what questions they would have to answer to set them up for being hired and graduation from the program.
Customer Finance Representative
Sprint
08.2010 - 12.2015
- Negotiate with customers who's accounts were more than 90 days past due for payment before their account were due to go into collections.
- Was able to meet a goal of collecting more than $60 per call for my entire duration of taking calls.
- After 2 years I was promoted to Q&A agent where I would meet with agents and discuss negotiation tactics.
- Took a number of escalated calls.
- Reviewed billing statements with customers going over pro ration and any type of dispute.
Education
High School Diploma -
Hot Springs High School
Hot Springs, AR05-2007
Skills
- Team-Building Activities
- Coaching Experience
- Safety oversight
- Bartender Support
- Stock Rotation
Timeline
Axe Throwing Coach
Social Axe
08.2022 - Current
Independent Insurance Agent
Pinnacle Financial Services
09.2021 - Current
Job Coach
Stars
01.2016 - 06.2020
Customer Finance Representative
Sprint
08.2010 - 12.2015
High School Diploma -
Hot Springs High School
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