Joshua Gray

• Leads initiatives to enhance operational efficiency in Bistro, Housekeeping and Front Desk departments improving workflow processes
• Develop training programs for staff, improving service quality and employee performance.
• Analyze sales data to identify trends, driving strategic decision-making for Hotel offerings.

Operations Taskforce Assignments

Operations Manager at Courtyard by Marriott GSO Airport

Operations Manager at Home 2 by Hilton GSO Airport

Operations Manager at Courtyard by Marriott Salisbury

• Achievements/Tasks
• Night Auditor, 1st and 2nd shift front desk representative. Breakfast attendee, and Laundry assistant
• Member of BPR Properties Management and Training program (2021). Assist the AGM/GM with Marketing Sales Strategy
• Coordinate/ schedule conference room events and help with room blocks for weddings, business meetings and special events.
• Mentor for new hires while and key team member for the training and development of Front desk staff.

• Leader in Conversational AI and market expansion
• Achievements/Tasks
• FY22 100% of Plan - $1.3M sourced in pipeline
• Business Development, Account Management, Strategy, and Strategic Alliances for enterprise market adoption
• FY22 key accounts - American Airlines, SECU, Energy United, Johnson & Johnson, Salesforce, Hilton, Expedia, Square

• Bringing the disciplines of data science and machine learning to eCommerce
• Achievements/Tasks
• FY15 96%, FY16 105%, FY17 106% of plan - $4.3M sourced in pipeline
• Assisted enterprise retailers with executing price & assortment strategies while maximizing profit & driving revenue
• FY16 key accounts - Advance Auto Parts, Boomingdales, Costco, Chewy.com, Evine, Gap, Inc., Genuine Parts Company, Home Depot, HSN, Nordstrom, Newegg, Neiman, Nike, REI

• Achievements/Tasks
• FY15 achieved 136% of meetings and opportunities quota
• Managed strategic alliance partners with Consultants, Resellers, and System Integrators
• Strengthened partner relations & drove investments in SOASTA's performance analytics platform w/new & existing partners

• Substantial e/Alamo Technologies performance tests for websites and web applications
• Achievements/Tasks
• FY15 achieved 136% of meetings and opportunities quota
• Managed strategic alliance partners with Consultants, Resellers, and System Integrators
• Strengthened partner relations & drove investments in SOASTA's performance analytics platform w/new & existing partners

• Achievements/Tasks
• ADP provides payroll services, HR software, tax compliance services
• Achievements/Tasks
• FY13 achieved 100% of plan by generating $5B+ in revenue. FY14 achieved 84% of quota generating $43K sourced in pipeline
• Assisted enterprise retailers with executing price & assortment strategies and solutions that best suited their business needs
• Supported 3rd, 6th, and 9th month benchmarks in strategy & execution, receiving $2k bonus.