Joshua Grecco
Klamath Falls,United States
Summary
Versatile professional with a multifaceted background in food service, safety, sales, hospitality, and customer service. Strong commitment to exceptional customer service, with a track record of exceeding customer expectations. Adept at implementing and upholding stringent safety standards in food service environments. Skilled in fostering positive team cultures and maximizing productivity. Possesses a comprehensive skill set that uniquely blends operational excellence, sales acumen, hospitality management, and a customer-centric approach, ready to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mobile Grill Line Cook
Running Y Ranch Resort
05.2022 - 10.2023
- Responsible for proficiently executing a diverse range of culinary tasks, including cooking, frying, and the assembly of sandwiches, wraps, and salads.
- Implemented precise portion control strategies to optimize profitability and minimize shrinkage by measuring and regulating ingredient quantities. Highly regulated labeling rotation to maintain the highest quality of ingredients and safety.
- Provided outstanding customer service by engaging with patrons, answering inquiries, and offering recommendations. Created a welcoming and friendly atmosphere by demonstrated strong communication skills to effectively engage with customers, Listened attentively to patrons' inquiries, ensuring a thorough understanding of their needs and preferences such as accommodating customers with allergies ect
- Coordinate the efficient setup and breakdown of the mobile grilling unit which included but wasn't limited to routine checks and maintenance of all grilling equipment to ensure optimal functionality.
- Adeptly handled financial transactions by efficiently and accurately processing customer payments for food orders using the Square POS system.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Team Member/Line-Cook/Cashier
Arby's
02.2021 - 03.2022
- Prepared and baked fresh and pastries roast beef while accurately recorded temperatures before and after to meet safety cooking guidelines.
- Safely operated various appliances such as ovens and meat slicers.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by Accurately weighing portions according to guidelines.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards at front counter and drive through.
- Recorded customer orders and communicated clearly to confirm each order.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders then verifying orders and bagged items.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Labeled and dated food products for safety. Monitoring freshness and condition of prepared foods by checking expiration dates and oven temperatures.
Specialty Cook and Barista
Cody Coffee Roaster
09.2017 - 03.2019
- Assembling, packaging, and labeling beans based on their distinct region with precision, attention to detail with adherence to quality standards assuring freshness to preserve unique qualities associated with each origin.
- Responsible for creating breakfast and lunch dishes such as crepes, soups, salads and various hot and cold sandwiches weekly.
- Engendered customer loyalty by remembering personal preferences and allergy information as well as recommended products based on solid understanding of individual customer needs and preferences while educating then about fine coffees, teas and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment to the highest standard.
- Facilitated Bulk Orders for Catering Events and Efficient Delivery Services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Representative
E3Live
01.2016 - 02.2018
- Cultivated transparent customer relationships through the delivery of informative sales presentations, fostering an environment of trust and openness with potential clients.
- Offering customers comprehensive information on product benefits and providing tailored advice based on individual health needs, ensuring an informed and personalized approach to their well-being.
- Orchestrated promotional initiatives with focus on creating a lasting impact. Engaged audiences effectively by distributing enticing samples, exclusive coupons, and comprehensive informational brochures.
- Requested contact information from potential customers to provide additional information.
- Recorded quantities of inventory in stores to estimate productivity and sales.
- Snapped professional quality photographs to use on social media for promotional ads.
Assistant Deli Manager
The Fresh Market
02.2015 - 03.2016
- Effectively coordinated with team members to maximize production and effectively provide professional level service to customers through consistent monitoring operations as well as communicating daily activities and goals with management and staff.
- Precision cutting, weighing, artful wrapping, expert sampling, creating visually captivating display of gourmet cheeses and premium meat as well as ensuring accurate signage and pricing information across displays, cases, and counters for the best experience possible.
- Demonstrated a commitment to delivering outstanding customer service, showcasing proficiency in communication and effective resolution of customer concerns while successfully managing high-pressure, fast-paced situations and diffusing tension with ease while maintaining a professional and composed demeanor.
- Educating customers on the origins of our premium meats and cheeses through engaging promotional events to aim to deepen the connection between customers and the craftsmanship that went into every product we had to offer.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Kitchen Assistant
Vinny & Cheryl's Italian Kitchen
03.2013 - 02.2015
- Food preparation encompassing skills include crafting sandwiches, creating fresh pastas, assembling salads, dough preparation, baking authentic Italian bread, crafting pizzas, and producing a variety of traditional Italian pastries.
- Responsible for the fry station preparing homemade appetizers and main dishes.
- Operating and Maintaining a deli slicer, dough roller and ovens with focus on safety and sanitation.
- Bulk food preparation for catering adhering to company quality constraints for customer satisfaction.
- Stocked and rotated food items according to expiration dates. Monitored food temperature, discarding items not stored correctly.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Pompton Lakes High School
Pompton Lakes, NJ06.2008
Fundamentals of Food Service
Morris County Technical Institute
Denville, NJ06.2008
Skills
- Food Service
- Food Safety and Kitchen Sanitation
- Customer Service
- Inventory Management
- Hospitality
- Reliable and Trustworthy
- Crew Training
- Cleaning and Organization
- Collaboration and Teamwork
- Menu Planning
- Food Presentation
- Guest Relations
Certification
- National Caregiver Certification Home Health Aide - American Caregivers Association
- Overview of Covid-19 -CareAcademy
- Certified in Infection Control (CIC)- CareAcademy
- Personal Protective Care (PPE) -CareAcademy
- Working with Aging Population -CareAcademy
- OR Food Handlers - Oregon Health Authority
Timeline
Mobile Grill Line Cook
Running Y Ranch Resort
05.2022 - 10.2023
Team Member/Line-Cook/Cashier
Arby's
02.2021 - 03.2022
Specialty Cook and Barista
Cody Coffee Roaster
09.2017 - 03.2019
Sales Representative
E3Live
01.2016 - 02.2018
Assistant Deli Manager
The Fresh Market
02.2015 - 03.2016
Kitchen Assistant
Vinny & Cheryl's Italian Kitchen
03.2013 - 02.2015
Pompton Lakes High School
Fundamentals of Food Service
Morris County Technical Institute
- National Caregiver Certification Home Health Aide - American Caregivers Association
- Overview of Covid-19 -CareAcademy
- Certified in Infection Control (CIC)- CareAcademy
- Personal Protective Care (PPE) -CareAcademy
- Working with Aging Population -CareAcademy
- OR Food Handlers - Oregon Health Authority
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