Joshua Greene
Pasadena,MD
Summary
Hardworking dedicated Customer Service professional with knowledge of numerous collection and repossession aabilities. Committed to maintaining professional relationships to increase profitability and drive business results all while providing the best possible customer service and customer retention as possible.
Overview
12
12
years of professional experience
Work History
Customer Representative
Bay Country Finance INC / Bay Motor Finance LLC
12.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Streamlined collection processes including customer service, collection queues, repossession process, sale of vehicle process, legal and settlement processes .
- Collaborated with co workers to ensure customers are receiving the best and most positive solution possible.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Locate collateral on accounts beyond grace periods. Skiptracing with various tools such as DRNData, IDIcore.
- Complete title work for repossessed vehicles to ensure not complications arrise in the sale of vehicles.
- Accept/Deny bids on vehicles to ensure max return on amount financed on each collateral.
- Verify Bankruptcy accounts to find best solution. Veryify if Customers Bankruptcy is Active,Dismissed, Charged off.
- Work closely with various repossession companies as well as skip tracing companies to locate collateral.
- Use of Microsoft Excel to create charts to keep logs of current repossessed cars, cars unsecure, cars being sold, cars sold. Also Bankruptcy and legal accounts.
- Every day tasks including collection calls, Soliciting for new loans or possibly refinancing the account to avoid losses.
Assistant Manager
CVS
01.2012 - 11.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Create daily task list
- .Ensure customer service standards are met,
- Payroll/Scheduling.
- Deliveries and working the product to the floor.
- Ordering/Inventory Maintain loss prevention expectations.
- Skills Used Customer Service Skills Math Problem Solving Scheduling Payroll Unloading Trucks Organizing seasonal sections and planograms Organization of backroom Interviewing and Hiring Documentations and Termination
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
North East High School
Pasadena06.2007
Skills
- [Product or Service] support
- Customer service excellence
- CRM Software
- Quality Assurance
- Payment Processing
- Report Generation
- Data Management
- De-escalation
- Credit analysis
- Debt recovery
- Portfolio Management
- Payment arrangements
- Statutory Reporting
- Fiscal budgeting knowledge
- Billing concerns
- Past due balance management
- Policy Enforcement
- Superior attention to detail
- Conflict resolution techniques
- Audits understanding
- Expertise in invoice and payment transactions
- Performance Tracking
- Staff Training
- Advanced computer skills
- Ethical approach
- Account Reconciliation
- Conducting investigations
- Investigative research
- Financial Documentation
- Customer Relationship Management
- Team Collaboration
- Basic Mathematics
- Fair Debt Collections Practices
- Organizational abilities
- Skip Tracing Proficiency
- Legal Compliance Understanding
- Professionalism and Discretion
- Debt collection knowledge
- Background Checks
- Legal Compliance
- Skip Tracing
- Credit and collections
- Work Planning and Prioritization
- Time Management
- Persuasive Negotiation
- Training and Teaching
- Problem-Solving
- Reliability
- Adaptability
- Damage Claims
Timeline
Customer Representative
Bay Country Finance INC / Bay Motor Finance LLC
12.2021 - Current
Assistant Manager
CVS
01.2012 - 11.2021
High School Diploma -
North East High School
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