Joshua Griffin
Summary
Results-driven Network and Data Center Engineer with proven ability to deploy and maintain network and data center infrastructure. Experienced in coordinating with cross-functional teams, performing lab testing, troubleshooting hardware/software, and ensuring reliable, secure, and efficient operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Design Engineer
Mercury Broadband
10.2021 - Current
- Work in close coordination with external vendors to design, configure, and implement radio access network (RAN) components, ensuring seamless integration with existing systems.
- Conduct advanced troubleshooting and root-cause analysis of software and hardware components to support continuous system performance.
- Lead coordination and regulatory interface with the Federal Communications Commission (FCC) for spectrum licensing and associated compliance obligations.
- Establish and maintain thorough documentation encompassing network configuration standards, topology diagrams, and standard operating procedures to ensure accuracy, continuity, and compliance.
- Assess new hardware and software through controlled lab testing to ensure alignment with network requirements, performance standards, and operational objectives.
Technical Service Representative
FedEx
05.2021 - 10.2021
- Perform diagnostics and root-cause analysis on workstation, peripheral, and software-related issues to restore full functionality.
- Configure, deploy, and maintain desktops, laptops, and mobile devices in accordance with organizational standards.
- Support network connectivity issues, including Wi-Fi access, VPN setup, and basic network troubleshooting.
- Escalate complex incidents to higher-tier teams, ensuring complete documentation and continuity of service.
Service Technician
White Rock Coffee
01.2018 - 05.2021
- Conducted routine maintenance and inspections on equipment to ensure optimal performance and prevent potential breakdowns
- Collaborated with cross-functional teams to implement innovative solutions and enhancements to improve overall service delivery
- Documented and maintained comprehensive records of service activities, including repairs, replacements, and upgrades
Field Wireman
United States Marine Corps
08.2008 - 08.2012
- Coordinated with cross-functional teams to establish communication networks during exercises, deployments, and operations.
- Train and supervise junior personnel in installation techniques, troubleshooting methods, and equipment operation.
- Maintain detailed documentation, including wiring diagrams, system layouts, and maintenance records.
- Ensure compliance with safety, security, and operational standards in all communication system activities.
Education
Associate of Applied Science - Information Technology
Dallas College
Dallas, TX05.2020
Skills
Networking & Infrastructure:
Network Installation & Configuration, TCP/IP, DNS, DHCP, Routing & Switching, VLANs, Subnetting, Network Performance Monitoring, RF/Wireless Communications, Network Hardware Setup, Structured Cabling (Copper & Fiber), Cable Termination & Testing, RAN / Telecom Infrastructure
Data Center Operations:
Rack & Stack, Server Installation & Configuration, Patch Panel Installation, PDU/UPS Management, Hardware Maintenance & Break/Fix, Cable Management & Labeling, Environmental Monitoring (Cooling, HVAC, Alarms), Asset Management, Data Center Best Practices
Systems & Tools:
Cisco IOS, Linux & Windows Server Administration, Active Directory, VMware / Hyper-V, Network Monitoring Tools (LibreNMS), ITSM Platforms (ServiceNow, Jira), Microsoft Visio
Cybersecurity & Compliance:
Access Control Management, Security Best Practices, Regulatory Compliance, Change Management, Incident Response, Documentation & Audit Support
Operational & Soft Skills:
Troubleshooting & Root-Cause Analysis, Lab Testing & Validation (Hardware/Software), Preventive Maintenance, SLA Adherence, Infrastructure Support, Cross-Functional Coordination, Technical Communication, User Support, Team Collaboration, Process Improvement
Certification
- CCNA, Cisco, 02/01/22, www.credly.com/badges/6a811d658c71-4522...
- Enterprise Networking, Security, and Automation, Cisco Networking Academy, 05/01/20, www.credly.com/badges/561d918fd7b2-4747...
- Introduction to Cybersecurity, Cisco Networking Academy, 05/01/21
- Azure fundamentals, Microsoft, 08/01/21, www.credly.com/badges/149f9ecc0232-456a...
- Planning and design expert certification, Cambium networks, 10/01/22
- RF planning and design, Award Solutions, 10/01/22
- Microwave path design, Commscope, 09/01/22
- CIT - Networking Associate, Dallas College, 08/01/21
Timeline
Network Design Engineer
Mercury Broadband
10.2021 - Current
Technical Service Representative
FedEx
05.2021 - 10.2021
Service Technician
White Rock Coffee
01.2018 - 05.2021
Field Wireman
United States Marine Corps
08.2008 - 08.2012
Associate of Applied Science - Information Technology
Dallas College