Joshua Griswold
Amsterdam,NY
Summary
Providing support,service and leadership training to PSSI management teams and PSSI customers. As a Talent Development Manager I am working with front line employees and upper management to create a culture of continuous education with focus on succession planning, retention and career pathing. Creating new and up to date training curriculum that allows for individual and team growth is one of core objectives I execute through PSSI Talent Development. Developing the future leaders in the world of food safety through continuous education and cultural development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Division Talent Development Manager
PSSI Sanitation
12.2019 - Current
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes..
- Maintained optimal staffing levels by assisting in coaching and leadership development of high potential employees.
- Coordinated ongoing technical training and personal development classes for staff members.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked as effective team member while contributing to local and regional HR projects.
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
Sales and Service Manager
Packers Chemical
01.2017 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Built partnerships with diverse internal teams and sales and operations departments to streamline processes.
Construction Supervisor
Ultimate Greenscapes
03.2016 - 10.2016
- Ultimate Greenscape
- Assigned projects and tasks to employees based on their competencies and specialties
- Managed the rights of way, easement and dedication processes
- Managed a team of 5 onsite general contractors for 5 months
- Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel
- Performed construction site pre-inspections and coordinated post-construction audits
- Monitored the safety of all construction activities
- Properly maintained all company equipment Page 1 of 5
- Assisted in bidding on and securing new business
Regional Sales Manager
Tradesmen International
01.2016 - 03.2016
- Maintained friendly and professional customer interactions
- Managed team of 7 professionals
- Increased profits by developing, initiating, and managing different outreach initiatives to stimulate labor interest as well as professional company interest
- Led sales calls with team members to establish sales and customer retention goals
- Hired and trained all sales staff for proper use of the company sales process
- Composed sales contracts
- Trained employees in negotiations and time management
- Created and developed reports with former and new client base in order to build and reach company financial goals
Operations Manager
Bestfitness
09.2014 - 08.2015
- In this position I was responsible for the club's overall direction, coordination, operation, and success by providing daily support to our team and offer ongoing leadership, motivation, coaching and development
- Daily interactions with the club management team
- I Properly manage and maintain facility operational and payroll budgets taking a club with high turnover and low quality of cleaning and turned it into #1 or #2 in the company each month within 6 months by building a team around me
- Ensure the club fitness equipment, audio/visual/sound, fire/security and
- HVAC equipment is maintained mechanically and cosmetically at all times
- Be a visible presence and perform regular walk-through during the day to ensure the facility is neat clean and all areas are safe
- Manage and control maintenance log
- Manage and support retail, concession and tanning sales and promotions
- Order all retail products
- Manage inventory control, to include locking up storage, receiving and reconciling incoming merchandise as well as maintaing the target profit margin on all retail sales
- Managed club revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
- Approve all incoming invoices, resolve billing issues
Education Specialist
PDP SUNY ALBANY
05.2014 - 10.2014
- Assist in reviewing and developing curriculum for youth in foster care # Provide trainings on over twenty different curriculum for staff and foster families who work with or are foster parents to youth in foster care
- Conduct formal in-service training for staff at various OCFS treatment facilities # Evaluate new contracts and develop new goals and objectives for the upcoming fiscal year
- Attend state and local government meetings to present the ASRN project and facilitate conversation for recruitment of support
- Maintain appropriate record-keeping systems and procedures that stress the importance of documentation and facilitate accountability
- Page 3 of 5 # Represent the ASRN project as well as PDP in intra- and inter-agency meetings as required.
Supervisor
Elmcrest Children's Center
08.2009 - 05.2014
- Assist in the interviewing, hiring and termination process of child care staff # Provide supervision and training to child care staff on a daily basis with the intent of ensuring program implementation of treatment plans for individuals and groups
- Conduct formal in-service training for staff on regular basis, coordinated with the Social Worker # Evaluate child care staff formally and informally on a regular basis, meeting all Agency standards for performance evaluations
- Prepare staff schedules, monitor staff shift changes, time off, etc
- In accordance with Agency Policy # Maintain appropriate record-keeping systems and procedures that stress the importance of documentation and facilitate accountability
- Represent the cottage in intra- and inter-agency meetings as required
- Assisted in developing youths treatment goals and objectives of residents
Academic Advisor
Binghamton University
10.2006 - 05.2008
- Responsible for academic advising and counseling for first generation, low income, and/or disabled students enlisted at Binghamton University # Responsible for individual and career counseling for students enrolled in the
- SSS program # Responsible for coordinating and recruiting new students for the SSS program # Assist in Grant Funded activities and Grant Writing activities # Participate in continuing education conferences for advancement of TRIO programs # Certified and utilized Meyers Briggs Type Instrument for academic guidance
Program Director
George Junior Republic
11.2005 - 03.2006
- Responsible for the development and treatment plan for residents, and implementation of the treatment plan Page 4 of 5 # Provide counseling to individual residents and to groups of residents within the agency # Responsible for writing reports regarding individual, group, family counseling and treatment planning and uniform case record # Directly supervised Cottage Manager and Direct child care staff # Provide direct service to families of resident’s placement through advocacy, counseling, social brokerage and other appropriate interventions # Attend all meetings with managers, administrators, and other court appointments that involve residents both directly and indirectly
Education
Master of Social Work (MSW), Masters - social work
State University of New York At Binghamton
Binghamton, NY2008
Bachelor of Science (BS) - Public Justice
State University of New York College At Oswego
Oswego, NY12.2002
Skills
- Top Skills
- Microsoft Excel
- Microsoft Word
- Therapeutic Crisis Intervention
- Continuous Improvement
- Leadership Competency
- Learning Strategies
- Customer Engagement
- Train Employees
Certification
OSHA 10
Timeline
Division Talent Development Manager
PSSI Sanitation
12.2019 - Current
Sales and Service Manager
Packers Chemical
01.2017 - 12.2019
Construction Supervisor
Ultimate Greenscapes
03.2016 - 10.2016
Regional Sales Manager
Tradesmen International
01.2016 - 03.2016
Operations Manager
Bestfitness
09.2014 - 08.2015
Education Specialist
PDP SUNY ALBANY
05.2014 - 10.2014
Supervisor
Elmcrest Children's Center
08.2009 - 05.2014
Academic Advisor
Binghamton University
10.2006 - 05.2008
Program Director
George Junior Republic
11.2005 - 03.2006
Master of Social Work (MSW), Masters - social work
State University of New York At Binghamton
Bachelor of Science (BS) - Public Justice
State University of New York College At Oswego
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