Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joshua Grosso

New York

Summary

Dynamic communications professional excelling in crafting a meaningful and impactful relationship between investors, business owners, customers, etc. Bilingual in English and Spanish (currently pursuing Italian), I leverage strong customer service and team collaboration skills to enhance not only the work environment but work efficiency as well. Adaptable and detail-oriented, I thrive in collaborative environments.

Overview

10
10
years of professional experience

Work History

Communications Coordinator

International Yacht Team
04.2025 - Current
  • Produced press releases and promotional materials to support marketing initiatives and events.
  • Wrote and edited content for operations, marketing and public relations needs.
  • Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.

Customer Service Representative

SOS MARINE SOLUTIONS
01.2020 - 02.2024
  • Assisted customers with inquiries, providing accurate information and fostering positive interactions.
  • Learned to navigate customer service software to efficiently manage support requests.
  • Collaborated with team members to address customer concerns and improve service quality.
  • Adapted quickly to procedural changes, ensuring consistent support delivery.

Host

Luna Azulejo ( Blue Moon)
04.2020 - 09.2021
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Coordinated with kitchen staff to communicate guest preferences and dietary restrictions.
  • Resolved guest inquiries and complaints promptly to enhance satisfaction.
  • Assisted in planning special events, enhancing overall restaurant operations.

Lead Actor

Les Miserables
07.2017 - 03.2020
  • Collaborated with directors on vision, contributing insights to enhance storytelling impact.
  • Adapted performances based on audience feedback, refining delivery for optimal engagement.
  • Interpreted scripts, delivering compelling performances that engaged audiences.
  • Developed strong working relationships with crew members, creating a supportive and efficient work environment on set.

Box Office Agent

John Wells Theater
08.2015 - 05.2016
  • Managed ticket sales operations, ensuring accurate transactions and customer satisfaction.
  • Assisted customers with inquiries, providing information on events and seating options.
  • Processed ticket orders through point-of-sale systems, maintaining efficiency during peak times.
  • Coordinated event scheduling, collaborating with management to optimize box office resources.

Education

Bachelor of Arts - Fine Arts

Carnegie Mellon University
Pittsburgh, PA
01-2016

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Professional telephone demeanor
  • Store maintenance
  • Bilingual in English and Spanish (currently studying Italian)
  • Attention to detail

Languages

Spanish
Native or Bilingual
Italian
Elementary

Timeline

Communications Coordinator

International Yacht Team
04.2025 - Current

Host

Luna Azulejo ( Blue Moon)
04.2020 - 09.2021

Customer Service Representative

SOS MARINE SOLUTIONS
01.2020 - 02.2024

Lead Actor

Les Miserables
07.2017 - 03.2020

Box Office Agent

John Wells Theater
08.2015 - 05.2016

Bachelor of Arts - Fine Arts

Carnegie Mellon University

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