Joshua Guadalupe
Summary
Resourceful Assistant Housekeeping Manager known for productive and efficient task completion. Possess specialized skills in inventory management, quality control, and team leadership. Excel in communication, problem-solving, and time management, ensuring high standards of cleanliness and guest satisfaction are consistently met.
Overview
11
11
years of professional experience
Work History
Assistant Housekeeping Manager
Vista cay resort
Orlando
12.2022 - Current
- Conducted inspections of rooms to ensure cleanliness standards were met.
- Monitored inventory levels of cleaning supplies and equipment.
- Assisted in developing maintenance schedules for guest rooms and public areas.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
Housekeeping Supervisor
Cabana Bay Beach Resort
Orlando
06.2022 - 11.2022
- Inspected guest rooms and common areas for cleanliness and readiness for guests.
- Trained and mentored housekeeping staff on best practices and safety procedures.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Operations Team Leader
Extended Stay America
Orlando
05.2020 - 07.2022
- Led daily operations for front desk and guest services.
- Trained and mentored team members on customer service standards.
- Maintained records of inventory levels and provided weekly reports to management.
- Supervised daily activities of the operations team members, providing guidance when necessary.
Parking garage team lead
Universal Orlando
Orlando
12.2014 - 03.2020
- Trained new staff on service standards and safety protocols.
- Facilitated communication between departments to streamline workflows.
- Monitored team performance and provided constructive feedback regularly.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Valet Parking Attendant
The Ritz-Carlton Hotel Company
Orlando
05.2017 - 07.2019
- Greeted guests upon arrival, providing a warm and welcoming experience.
- Parked and retrieved vehicles efficiently, ensuring vehicle safety at all times.
- Assisted guests with luggage and directions, enhancing overall customer satisfaction.
Education
Associate of Science - Accounting And Finance
Arizona State University
Tempe, AZ 01.2026 - 03.2026
Skills
- Team coordination
- Customer service
- Time management
- Effective communication
- Room inspection
Timeline
Associate of Science - Accounting And Finance
Arizona State University
01.2026 - 03.2026
Assistant Housekeeping Manager
Vista cay resort
12.2022 - Current
Housekeeping Supervisor
Cabana Bay Beach Resort
06.2022 - 11.2022
Operations Team Leader
Extended Stay America
05.2020 - 07.2022
Valet Parking Attendant
The Ritz-Carlton Hotel Company
05.2017 - 07.2019
Parking garage team lead
Universal Orlando
12.2014 - 03.2020