Joshua Guarracino
Lake Forest,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Passion for food preparation, and providing quality products to customers.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Palenque Kitchen & Bar
06.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with other departments to establish productive and timely completion of projects.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bar Manager
Hills Hotel
01.2022 - 09.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Promoted from within company from Bar Tender to manager after 6 months.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Motivated staff to perform at peak efficiency and quality.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Lead Line Cook
Del Frisco's Restaurant Group Inc.
01.2020 - 01.2022
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Sous Chef
John Smith Cocktail And Bistro Pub
07.2018 - 01.2020
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated with staff members to create meals for large banquets.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Modernized work processes to reduce guest wait times and boost daily output.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Participated in food tastings and taste tests.
- Implemented successful cross-marketing strategies such as food and wine pairings.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06.2018
Skills
- Skilled in Mediation, and Team Leadership
- Dining Room Management, and Guest Satisfaction
- Verbal and Written Communication
- Staff Training, Safe Work Practices, Equipment Maintenance, Corrective Actions and Strategic Oversight
- Proficiency in Mixology, and Proper Food Preparation, and can Maintain Food Safety
- POS Terminal Operation
- Delegating Assignments and Tasks, Morale Improvements, and Anticipating Problems
Timeline
Assistant General Manager
Palenque Kitchen & Bar
06.2023 - Current
Bar Manager
Hills Hotel
01.2022 - 09.2023
Lead Line Cook
Del Frisco's Restaurant Group Inc.
01.2020 - 01.2022
Sous Chef
John Smith Cocktail And Bistro Pub
07.2018 - 01.2020
High School Diploma -
El Toro High School
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