Joshua Guesno
Long Beach,CA
Summary
Appraiser adept at completing high volume of appraisals quickly and accurately. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Collision Damage Appraiser
State Farm Insurance
01.2022 - Current
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Documented condition and special features to provide accurate estimations.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Achieved successful dispute resolutions by providing clear explanations of findings during review processes.
- Maintained high work volume and tight deadlines.
- Maintained up-to-date knowledge of local market trends, supporting more accurate valuations.
- Identified potential inaccuracies before submission by carefully proofreading all appraisal reports.
- Consistently exceeded performance goals set by supervisors regarding turnaround times and error rates.
- Sought continuous education opportunities, staying current on industry changes and best practices.
- Enhanced appraisal accuracy by conducting thorough research and utilizing industry-leading tools.
- Supported fellow appraisers in developing their skills through mentorship and collaboration initiatives.
- Developed strong professional relationships with clients, fostering trust in the appraisal process.
- Adapted quickly to changing market conditions, updating methodologies as necessary to maintain accuracy.
Collision Center Manager
South Bay Certified Collision Repair Center
12.2020 - 01.2022
- Checked quality of all work to maintain customer satisfaction.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Collaborated with other departments to improve overall company performance and customer experience.
- Managed team of 20 personnel focused on repairs and refinishing work.
- Worked with customers and insurance companies to obtain payments.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Established partnerships with local vendors to secure high-quality parts at competitive prices.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Inspected auto body damage and wrote up repair orders.
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with multiple vendors and insurance companies to facilitate productive business dealings.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Collision Center Manager
European Collision Center
07.2014 - 12.2020
- Checked quality of all work to maintain customer satisfaction.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Collaborated with other departments to improve overall company performance and customer experience.
- Managed team of 30 personnel focused on repairs and refinishing work.
- Worked with customers and insurance companies to obtain payments.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
- Established partnerships with local vendors to secure high-quality parts at competitive prices.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Maintained safety of all personnel through hands-on management.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Inspected auto body damage and wrote up repair orders.
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with multiple vendors and insurance companies to facilitate productive business dealings.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
Collision Estimator
Autonation Collision Center
01.2010 - 07.2014
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
- Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Prepared bids and proposals to submit to clients and secure new business.
- Analyzed plans and specifications to identify scope and cost of projects.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
Collision Estimator
LA CAR GUY BODY SHOP
06.2008 - 01.2010
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Prepared bids and proposals to submit to clients and secure new business.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Attended project meetings to provide updates and insights on project costs.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
Collision Estimator
Advanced Collision Technologies
02.2007 - 06.2008
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Prepared bids and proposals to submit to clients and secure new business.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
Education
Long Beach City College
Long Beach, CAHigh School Diploma -
Way Out Ministries
Hawaiian Gardens06.2005
Skills
- Expertise in CCC, Mitchell, and Audatex collision estimating software systems
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Relations
- Client Communication
- Documentation requirements
- Estimation skills
- Structural Assessment
- Appraisal analysis
- Data entry skills
- Quality Control
Certification
- I-Car Platinum
- ASE Certified
- BMW Certified Collision Estimator 2014-2022
- Porsche Certified Collision Estimator 2014-2022
- Audi Certified Collision Estimator 2014-2022
- Volkswagen Certified Collision Estimator 2014-2022
- Toyota Certified Collision Estimator 2010-2014
- Lexus Certified Collision Estimator 2008-2010
- Volkswagen Certified Collision Estimator 2008-2010
Timeline
Collision Damage Appraiser
State Farm Insurance
01.2022 - Current
Collision Center Manager
South Bay Certified Collision Repair Center
12.2020 - 01.2022
Collision Center Manager
European Collision Center
07.2014 - 12.2020
Collision Estimator
Autonation Collision Center
01.2010 - 07.2014
Collision Estimator
LA CAR GUY BODY SHOP
06.2008 - 01.2010
Collision Estimator
Advanced Collision Technologies
02.2007 - 06.2008
Long Beach City College
High School Diploma -
Way Out Ministries