Joshua Guido
Saint Francis,ME
Summary
Talented Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Offering several years of experience at executive level. Applies skills in ministry, leadership, mentoring, and training to motivate organization's members in meeting organizational mission and program goals. Successfully raises public awareness about community-based programs and services.
Overview
21
21
years of professional experience
Work History
Executive Director
LifeChange Action
Saint Francis, Maine
12.2014 - Current
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
- Assisted in developing budgets for each departmental unit within the organization.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Hired, trained and mentored 30 staff members to maximize productivity.
President
Creative Spending Solutions
Colebrook, CT
10.2010 - 12.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Reviewed accounts for payments received or approved credit arrangements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture..
State Director
Child Evangelism Fellowship Of Connecticut
Wolcott, CT
12.2003 - 07.2009
- Represented the state at national conferences.
- Maintained relationships with board members, donors, pastors, and supporting churches.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
- Maintained positive relationships with media outlets to increase visibility of organizational activities.
- Served as spokesperson at press conferences or interviews when needed.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Established strategic direction and goals to accomplish objectives.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Reviewed and approved annual operating and capital budgets for company.
- Delivered speeches and attended industry conferences to promote company image and engage with ministry partners.
- Hired, trained, and mentored 90 staff members to maximize productivity.
- Increased company revenue significantly during my tenure as Executive Director.
Education
Diploma - Childrens' Ministries
Children's Ministries Institute
Warrenton, MO11-2001
Skills
- Staff Management
- Fundraising
- Communications strategy
- Team leadership, training, and development
- Negotiation
- Relationship Building
- Partnership Development
- Coaching and counseling
Websites
Timeline
Executive Director
LifeChange Action
12.2014 - Current
President
Creative Spending Solutions
10.2010 - 12.2017
State Director
Child Evangelism Fellowship Of Connecticut
12.2003 - 07.2009
Diploma - Childrens' Ministries
Children's Ministries Institute
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