Joshua Gustin
Muncie,IN
Summary
Skilled Engine, Parts, and Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable Salesman proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
19
19
years of professional experience
Work History
Engine, Parts & Service Salesman
Small Engine Warehouse
09.2016 - Current
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in outdoor equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Delivery Driver
Canteen Vending Service, Corporate
02.2009 - 09.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Found new products to sale while changing out low performers.
Collections Agent
Indiana Finance Company
07.2006 - 03.2008
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Unit Collections Manager
Sallie Mae Student Loan Services
10.2004 - 07.2006
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Conducted investigations of customer accounts and payment histories.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Created daily and weekly cash reports for accounting management.
Education
High School Diploma -
Wapahani High School
Selma, IN06.2001
Skills
- SAP Understanding
- Customer Inquiries
- Inventory Management
- Customer Relations
Timeline
Engine, Parts & Service Salesman
Small Engine Warehouse
09.2016 - Current
Delivery Driver
Canteen Vending Service, Corporate
02.2009 - 09.2016
Collections Agent
Indiana Finance Company
07.2006 - 03.2008
Unit Collections Manager
Sallie Mae Student Loan Services
10.2004 - 07.2006
High School Diploma -
Wapahani High School
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