Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic
Joshua Guthrie

Joshua Guthrie

Fort Riley,KS

Summary

Dedicated and detail-oriented professional with extensive experience in administrative support, customer service, and healthcare operations. Seeking the Front Office Assistant position at contribute excellent organizational skills, patient care expertise, and a positive attitude in a fast-paced clinical environment.

Overview

7
7
years of professional experience
7
7
Certification

Work History

Food Service Worker

DFAS
Fort Riley
12.2020 - Current
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Packaged and bagged cooked food and prepared items.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Collaborated with team to deliver timely service of items.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Directed patrons to restrooms and other amenities within facility.
  • Acquired new skills to support team and further accommodate customer needs.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Cleaned kitchen areas, equipment and utensils.
  • Utilized point-of-sale systems for taking orders from customers.
  • Ensured all dishes were presented attractively before serving to customers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Properly stored all leftover food items after each shift.
  • Refilled condiments, napkins and server workstations.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Organized take-out orders for customers who requested them.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained safe food handling practices to prevent germ spread.
  • Performed variety of duties related to food service.
  • Coordinated with suppliers to ensure timely delivery of fresh ingredients.
  • Assisted with inventory management and restocking supplies as needed.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Followed established cash handling procedures when collecting payment from customers.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Administrative Assistant

1 source clinic
West Chester, Ohio
  • Scheduled and confirmed patient appointments, ensuring efficient calendar management
  • Conducted patient intake and insurance verification with a high degree of accuracy
  • Maintained front desk operations, including handling multi-line phones and managing records
  • Processed invoices for payment using accounting software applications.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Proofread content for typo-free emails and documentation.
  • Conducted research on various topics as requested by management.
  • Managed database systems containing customer contact information.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Managed office supplies inventory and placed orders when necessary.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered questions from customers regarding products and services offered by the company.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Scheduled appointments between clients and customers and internal staff members.

Recovery Respiratory Therapy Technician

Nfaesthetics
West Chester, OH
  • Assist patients with recovering from respiratory treatments and ensure accurate documentation in EHR systems
  • Coordinate with clinical staff to provide seamless patient care
  • Maintain patient confidentiality in compliance with HIPAA regulations
  • Assisted in training new employees on the proper use of respiratory therapy equipment.
  • Instructed patients in use of assistive equipment.
  • Developed procedures for data management.
  • Recommended changes to improve computer or information systems.
  • Communicated effectively with colleagues regarding patient care needs.

Customer Service Associate

UDF
, OH
  • Delivered exceptional service by addressing customer inquiries and resolving concerns promptly
  • Processed transactions and maintained accurate cash handling
  • Recognized for exemplary service and teamwork
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Supported sales team members to drive growth and development.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered phone calls from customers promptly and courteously.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled cash register operations accurately during peak times.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Resolved customer inquiries in a timely manner.
  • Maintained knowledge of current sales promotions and new product releases.
  • Performed additional duties as assigned by management team.
  • Excelled in exceeding daily credit card application goals.
  • Responded to customer inquiries via phone, email and chat.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Provided product recommendations based on customer needs.
  • Led on- and off-site customer support teams across multiple time zones.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Kept work area neat, clean, and well-stocked at all times.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided information about products and services available to customers.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collected deposits or payments and arranged for billing.
  • Promoted available products and services to customers during service, account management and order calls.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Consulted with customers regarding needs and addressed concerns.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Strengthened customer retention by offering discount options.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Educated customers on special pricing opportunities and company offerings.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Mentored junior team members and managed employee relationships.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Greeted customers and identified their needs.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Addressed customer questions and concerns regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Oversaw warranty counseling process to manage expense controls.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Suggested product solutions based on individual customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Front Desk Receptionist

I Corp
Columbus, OH
  • Coordinated maintenance requests for office equipment and facilities.
  • Collated, bound and stored computer-generated reports.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Scheduled and confirmed appointments for clients and staff.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Responded to customer inquiries via phone, email, and in person.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained a clean and organized reception area to uphold company image.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Compiled and prepared reports and documents as requested.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Explained policies and procedures to visitors.
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Completed basic bookkeeping and document filing.
  • Updated and maintained office policies and procedures.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Coordinated pick-up and delivery of express mail services.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Used company badging system to create badges for new employees and visitors.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Processed and distributed internal and external communications.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Assisted in the management of the company's social media accounts.
  • Provided administrative support including photocopying, faxing, and filing.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
  • Handled sensitive information in a confidential manner.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Assisted with travel arrangements for staff and management.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Handled incoming and outgoing mail and packages.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Managed company calendar and scheduled events.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Operated equipment and machinery according to safety guidelines.
  • Updated and maintained databases with current information.

Education

Associate Degree - Paralegal Studies

Bachelor of Arts - Information And Computer Systems

The Ohio State University
Columbus, OH

Skills

  • Interpersonal skills
  • Communication skills
  • Scheduling
  • Billing
  • Insurance verification
  • Medical terminology
  • HIPAA regulations
  • Multi-line phone systems
  • Electronic health records (EHR)
  • Organizational skills
  • Time management
  • Conflict resolution
  • Professionalism
  • Microsoft Office Suite
  • Clinic management software
  • ServSafe
  • Work station sanitation
  • Account updating
  • Delivery scheduling
  • Complaint resolution
  • Staff education and training
  • Technical support
  • Customer relations
  • Shipping and receiving
  • Tactful and diplomatic
  • In-store support
  • Consultative sales
  • Escalation management
  • Call center operations
  • Mail distribution
  • Appointment confirmation
  • Spreadsheet tracking
  • Departmental support
  • Correspondence drafting
  • Correspondence typing
  • Mail coordination
  • Decision-making
  • Complex Problem-solving
  • Task delegation
  • Call routing
  • Email correspondence
  • Analytical mastery
  • Client communication
  • Word processing
  • Administrative skills
  • Hospitality best practices

Certification

  • HIPAA Compliance Certification
  • CPR and First Aid Certified

Volunteer Experience

Community Healthcare Outreach Volunteer, Assisted with patient registration during free health check-up drives., Provided educational materials to patients on preventative care.

Timeline

Food Service Worker

DFAS
12.2020 - Current

Recovery Respiratory Therapy Technician

Nfaesthetics

Customer Service Associate

UDF

Administrative Assistant

1 source clinic

Front Desk Receptionist

I Corp

Associate Degree - Paralegal Studies

Bachelor of Arts - Information And Computer Systems

The Ohio State University

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Joshua Guthrie