Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Traffic Management Specialist
Department Of Defense Army
Tooele, UT
07.2016 - Current
Leads and directs a team of 14 committed transportation professionals, guaranteeing timely and accurate freight movement in direct support of national and international military operations.
Orchestrates installation program focused on transporting extensive range of commodities, mainly conventional ammunition and components, utilizing air, vessel, or rail to destination within country and Military Ocean Terminals for overseas shipments.
Facilitates technical support for team members, integrates efforts, and confirms compliance with existing local, state, and federal standards.
Aligns team's strategies, goals, objectives, work plans, and work products with organization's strategic plan, mission, vision, and values.
Analyzes diverse transportation directives, extracts relevant information, and formulates and advocates procedures for incorporating necessary changes.
Functions as primary technical authority regarding transportation policies, directives, methods, and procedures for staff and operating officials.
Analyzes carrier performance through comprehensive studies addressing service application, rate changes, shipment consolidation strategies, delivery schedule alterations, shipment preparation processes, alternative transportation options, and comparable areas within traffic management.
Delivers innovative ideas and solutions to elevate team performance and outcomes.
Mentors team in choosing and applying suitable problem-solving strategies and techniques.
Constructs comprehensive and effective transportation mobilization, truck surge, and rail surge plans.
Achieved varying performance-based bonuses during each evaluation period.
General Manager
Travel Centers of America
Rawlins, WY
07.2015 - 07.2016
Nurtured and upheld an effective, dynamic store team by conveying a clear vision and offering strategic direction on marketing, personnel, financial/P&L, operational, payroll, accounting, and site appearance concerns.
Managed hiring, training, development, and supervision of 67 team members to boost store profitability by fostering a dedicated customer base while adhering to company policies.
Reviewed, translated, and implemented budgetary regulations for a property spanning 220,000 square feet.
Analyzed legal and regulatory correspondence, delivering recommendations to corporate decision makers upon request.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Participated in numerous career fairs and collaborated with corporate recruiting staff to assess current staffing levels, strategize for shortages, and forecast hiring needs to maintain optimal staffing levels while minimizing excess labor.
Produced reports for submission to corporate headquarters by leveraging computer hardware and software in execution of daily tasks.
Coordinated preparation and posting of job vacancy announcements utilizing diverse automated staffing solutions.
Demonstrated sound judgment and decision-making skills while executing recruitment, interviewing, and compensation setting processes at all levels.
Conducted new employee in-processing initiatives and provided consistent career development training to decrease turnover and bolster employee morale.
Operations Manager
United States Marine Corps
Yuma, AZ
03.1995 - 04.2015
Acted as subject matter expert, technical advisor, and primary contact for Command and senior leadership on transportation policies, directives, methods, freight classification, hazardous material routing, and movement regulations.
Supervised, coordinated, and coached 62 drivers and maintenance team members, guaranteeing operations complied with company standards and state and federal guidelines.
Orchestrated and oversaw installation programs for transporting personnel, ammunition, bulk aircraft fuel, and various hazardous materials.
Created essential shipping documents like commercial bills of lading and hazardous material authorization for transportation of different freight.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ
06-2017
Skills
Management
Logistics
Advanced Conflict Resolution
Process Improvement
International Relations
Production
Communication
Organizational Leadership
Safety Implementation
Planning
Performance Reporting
Business Strategy Development
Certification
Current Commercial Drivers License - Utah
Logistics and Supply Chain Management Intermediate Course - August 2023
Global Positioning and Asset Relocation Strategies - May 2021
DOT Hazardous and Explosive Compatibility and Transportation Requirements - April 2017
International Relations and Planners course - August 2013
Advanced Leadership and Management Development – July 2013
Global Positioning and Logistics Training - August 2012
Intermediate Leadership and Management Development – January 2007
Basic Leadership and Management Development – September 2001
Additional Experience
Freight Train Conductor, Union Pacific Railroad April 2015 - May 2017
Commercial Driving Instructor, Yuma Truck Driving School July 2014 - April 2015
Senior Level Management Recruiter, US Marine Corps February 2007 - April 2010