Joshua Hall
Windsor Heights,IA
Summary
With a knack for effective and direct communication and a keen eye for detail, I excel at advising individuals from diverse backgrounds and age groups. I develop strategies to help organizations achieve their goals by quickly identifying areas for improvement. Dedicated to improving the human experience by optimizing productivity and streamlining operations, I passionatley mentor professionals in efficient systems and processes.
Overview
22
22
years of professional experience
Work History
Bartender
Hilton
10.2021 - Current
- Creating deep and meaningful conversations for business patrons from all over the world.
- Executing hand crafted cocktails designed showcasing specific spirits and food parings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Iowa Taproom
03.2021 - 09.2021
- Delivered expert knowledge of 120 tap handles.
- Served a high volume of customers without beer knowledge and getting them a product that they would enjoy.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Host
New Terrain Brewing Company
07.2020 - 03.2021
- Maintained COVID health protocols for a 500+ person beer garden.
- Managed seating, table turn around and health compliance for a brewery that grew during the pandemic meeting and exceeding customer needs.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Recorded available tables after seating each party using specialized seating software.
Conflict Consultant, Mediator
Oval Options
09.2020 - 01.2021
- Conducted intake interviews, scheduling, case management, billing.
- Facilitated mediation set up, case closures and documents.
- Wrote copy for marketing.
- Analyzed problematic areas to provide recommendations and solutions.
- Applied deep understanding of relevant laws and policies to reach agreements.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Store Manager
Starbucks
12.2018 - 07.2020
- Trained and managed staff in coffee production, customer service and sales.
- Maintained scheduling, P&L, store cleanliness, routines and store systems.
- Created a customer-focused environment.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
Dean of Students
North High School, Denver Public Schools
08.2016 - 12.2018
- Managed student safety, attendance, behavior policies
- Conducted student lead restorative programs.
- Investigated student conduct concerns, developed intervention plans and held 1 on 1 and group mediations to find resolutions to conflict.
- Decreased suspension and expulsion rates by 20%.
- Helped teachers develop and diversify instruction to better serve students of different skill levels and backgrounds.
- Led efforts to boost student attendance and on-time arrivals with ambitious parent relations initiatives..
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
PeaceJam Afterschool Coordinator
Adams 12 Five Star Schools
09.2015 - 08.2016
- Coordinate Site Directors and PeaceJam Coaches in evaluation and delivery of PeaceJam curriculum.
- Trained PeaceJam coaches in behavioral and classroom management techniques
- Implemented the Peace Jam program at the Vantage Point sight increasing youth participation by 70% over previous year.
- Empower youth to seek projects and movements that build peace and community involvement that change our world for the better.
- Scheduled and taught mini-lessons and art projects.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Program Assistant
World Denver
04.2015 - 09.2015
- Organized professional and cultural programming for international visitors through US Department of State, private and corporate sponsorship.
- Cultivated a network of volunteer and professional contacts to provide international connections, creating new outreach and connections by 15%.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
Mediator
Jefferson County Mediation, Community Mediation Concepts
11.2013 - 04.2015
- Mediated divorce, civil and community based disputes between individuals by investigating concerns and facilitated dialogue to uncover individual and group positions and interests.
- Facilitation, problem solving, and development of Memos of Understanding.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Led interviews and collected evidence to support either side and achieve favorable resolutions.
Graduate Intern
Mediators Beyond Borders
06.2013 - 10.2013
- Designed assessments and instructional materials for dialogue-focused mediations with Golden Dawn members, law enforcement, and student union members in Athens, Greece addressing inter group violence based on race, color, and national origin.
- Provided comprehensive research assistance and support when designing and executing experiments.
- Supported department members with administrative, research and academic assistance.
Diversion Officer
Jefferson County District Attorney’s Office
09.2010 - 09.2012
- Intervened with trauma informed and motivational interview approaches, facilitating client advancement.
- Maximized case plan intervention augmenting caseload capacity by 25%.
- With improved resource collaboration and improved client success rate, the diversion office operated a higher supervision rate with a lower operating cost.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
Educational Advocate
Jefferson County Public Schools, Jefferson County Division of Children, Youth, Family
08.2008 - 06.2010
- Trained agency staff; facilitated resolutions, collaborative interventions, and conflict mediation among schools, families and agencies; formulated educational options for students recommended for expulsion
- Created a network of professionals who collaborate with trauma informed intervention strategies
- Designed social marketing materials to promote collaborative crisis intervention when problem solving juvenile delinquent school placement and mental health intervention.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Maintained student database and electronic records for each student contact.
Educator
Mental Health Para-, Sobesky Academy, Jefferson County Public Schools
08.2007 - 05.2008
- Coached students in pro-social skills and life skills such as: positive self concept, open communication, meeting others’ needs while meeting one’s own, and positive peer relationships in real world environments.
- Collaborated with adults and children to provide safe and educational experience.
- Built relationships and communicated with parents to provide best learning environment for children.
Mental Health Lead Treatment Counselor
Shiloh House
04.2006 - 06.2007
- Maintained an open dialogue of communication between, residential supervisors, clinical psychologists, social workers, and residential counselors to ensure the client is receiving consistent and beneficial instruction aiding their emotional and pro-social rehabilitation
- Intervened and assist in the problem solving and mediation of crisis situations between residents.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Led counseling group to discuss topics such as eating disorders and relationship issues.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Mental Health Treatment Counselor
Griffith Centers for Children
07.2005 - 04.2006
- Interceded in client interactions by reading emotional and environmental cues, allowing the juvenile appropriate outlets and learning opportunities during each moment of the day.
- Intervened and assist in the problem solving and mediation of crisis situations between residents.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
Volunteer, Teacher
Peace Corps, US Peace Corps
01.2003 - 04.2005
- Advised Thai teachers of research-based, child-centered teaching practices and developed lesson plans
- Supervised participants, including community members, school staff, and students in translating, transcribing, and publishing, oral stories into a community based folklore book.
- Planned and implemented integrated lessons to meet national standards.
- Incorporated multiple types of teaching strategies into classroom.
Education
BA Psychology -
Abilene Christian University
MA - Conflict Management and Interpersonal Communications
Regis University
Skills
- Personnel training and development
- Research and due diligence
- Agreement preparation
- Conflict resolution skills
- Deductive Reasoning
- Self-Motivated
- Training and Development
Languages
Italian
Limited Working
Thai
Elementary
Interests
I have have a deep passion for art and creativity I have transitioned my hobby into a full time endeavor as fine art painter with increasing visibility and local art exhibitions and art festivals,
Timeline
Bartender
Hilton
10.2021 - Current
Bartender
Iowa Taproom
03.2021 - 09.2021
Conflict Consultant, Mediator
Oval Options
09.2020 - 01.2021
Host
New Terrain Brewing Company
07.2020 - 03.2021
Store Manager
Starbucks
12.2018 - 07.2020
Dean of Students
North High School, Denver Public Schools
08.2016 - 12.2018
PeaceJam Afterschool Coordinator
Adams 12 Five Star Schools
09.2015 - 08.2016
Program Assistant
World Denver
04.2015 - 09.2015
Mediator
Jefferson County Mediation, Community Mediation Concepts
11.2013 - 04.2015
Graduate Intern
Mediators Beyond Borders
06.2013 - 10.2013
Diversion Officer
Jefferson County District Attorney’s Office
09.2010 - 09.2012
Educational Advocate
Jefferson County Public Schools, Jefferson County Division of Children, Youth, Family
08.2008 - 06.2010
Educator
Mental Health Para-, Sobesky Academy, Jefferson County Public Schools
08.2007 - 05.2008
Mental Health Lead Treatment Counselor
Shiloh House
04.2006 - 06.2007
Mental Health Treatment Counselor
Griffith Centers for Children
07.2005 - 04.2006
Volunteer, Teacher
Peace Corps, US Peace Corps
01.2003 - 04.2005
MA - Conflict Management and Interpersonal Communications
Regis University
BA Psychology -
Abilene Christian University