Joshua Halsted
Mattawan,MI
Summary
Seasoned Store Manager with more than 20 years of retail experience dedicated to hiring and engaging top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Route Specialist
K&S Vending
Mattawan, MI
07.2023 - Current
- Assisted in training new hires, sharing best practices for navigation, time management, and safety protocols.
- Promoted a safe work environment by adhering to company safety guidelines and reporting any potential hazards encountered on the road.
- Increased customer satisfaction with timely deliveries through effective route planning.
Installation and Service Technician
Geek Squad - Best Buy
Portage, MI
11.2017 - 07.2023
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
- Consistently met or exceeded performance metrics including response times, first-time fix rates, and overall customer satisfaction scores.
- Contributed to company growth by upselling additional services and products when applicable during customer interactions.
- Improved client relationships through clear communication regarding expectations, project timelines, and potential issues during installations or repairs.
Department Manager
Best Buy Inc
Portage, MI
11.2015 - 11.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Store Manager
PetSmart
Kalamazoo, MI
09.2005 - 11.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Department Manager
Lowe's
Kalamazoo, MI
04.2004 - 08.2005
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Department Manager
Best Buy
Portage, MI
09.1996 - 04.2004
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
Education
High School Diploma -
Climax-Scotts High
Climax, MISkills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team leadership and Coaching
- Recruitment and Hiring
- Policies and Procedures
- Retail Sales Techniques
- Maximizing Profitability
Certification
- Chauffeur's License - Current
- DOT Health Certification - Current
Timeline
Route Specialist
K&S Vending
07.2023 - Current
Installation and Service Technician
Geek Squad - Best Buy
11.2017 - 07.2023
Department Manager
Best Buy Inc
11.2015 - 11.2017
Store Manager
PetSmart
09.2005 - 11.2015
Department Manager
Lowe's
04.2004 - 08.2005
Department Manager
Best Buy
09.1996 - 04.2004
High School Diploma -
Climax-Scotts High