Joshua Hamlin
Toledo,Ohio
Summary
Experienced field technician seeking to leverage 6 years of hands-on technical experience into a network engineering role. Current role involves installing, servicing, maintaining and troubleshooting customer premise equipment and providing field support for network operations. Eager to transition my expertise in testing, diagnosing and resolving network issues from the technician side into an engineering capacity designing, building and optimizing enterprise networks. Ready to take on a more strategic, architecture-focused position while bringing a practical, customer-focused perspective of end user network requirements. CompTIA and Cisco certified and actively pursuing additional training to expand practical network administration, infrastructure and security knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate Field Technician
DXC Technology
01.2023 - Current
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
- Served as liaison, facilitating communication between management and associates.
- Managed customer relations through communication and helpful interactions.
- Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
Network Engineer Intern
Department of Homeland Security
06.2022 - 08.2022
- Assisted in the development of comprehensive network documentation, improving overall system understanding and maintenance capabilities.
- Collaborated with team members to successfully complete network upgrade projects on schedule.
- Enhanced network efficiency by designing and implementing new network configurations.
- Streamlined troubleshooting processes for quicker resolution of technical issues.
- Assisted in planning for future infrastructure growth through capacity analysis and forecasting efforts.
- Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
IT Support Technician
GUT Consulting LLC.
04.2021 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
Manager / Computer Repair Technician
Computer Discount Inc.
05.2019 - 04.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Enhanced computer performance by conducting thorough diagnostics and implementing appropriate hardware and software solutions.
- Streamlined workflow for increased efficiency by organizing and prioritizing repair tasks.
- Achieved high customer satisfaction ratings with timely and accurate troubleshooting of technical issues.
- Diagnosed and resolved complex computer hardware issues, ensuring optimal system performance.
Education
Bachelor of Science - Computer Science and Engineering Technology
The University of Toledo
Toledo, OH05.2023
Skills
- Microsoft Power Automate
- Troubleshooting Network Issues
- Hardware and Software Repair
- System Maintenance
- LAN and WAN Assessment
- Remote Technical Support
- Software Patches
- Team Leadership
- Adaptability
- Process improvement
- Client relations
- Technical writing
Certification
Eagle Scout, 2019
PC Pro, 2018
CCNA 2022
CompTIA A+, 2022
Dell Client Foundations, 2023
Dell PowerEdge Corrective Maintenance, 2023
Timeline
Senior Associate Field Technician
DXC Technology
01.2023 - Current
Network Engineer Intern
Department of Homeland Security
06.2022 - 08.2022
IT Support Technician
GUT Consulting LLC.
04.2021 - 06.2022
Manager / Computer Repair Technician
Computer Discount Inc.
05.2019 - 04.2021
Bachelor of Science - Computer Science and Engineering Technology
The University of Toledo
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