Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Hampton

Crawfordsville

Summary

Fast, reliable and self motivated worker with a desire to push himself and learn as much possible about a job to help with production. Believes it all starts with your attitude and making the right decisions while walking into work and keeping a good and respectable attitude to your superiors and other staff members.

Overview

20
20
years of professional experience

Work History

Associate Banker

Chase Bank
03.2023 - Current
  • Processed customer transactions accurately and efficiently to enhance client satisfaction.
  • Assisted clients with account inquiries, ensuring prompt resolution and follow-up.
  • Collaborated with team members to streamline operational procedures and improve service delivery.
  • Educated customers on banking products and services, fostering informed financial decisions.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.

Manager

Steak 'n Shake
06.2013 - 06.2018


  • Oversaw daily operations, ensuring adherence to quality standards and customer service excellence.
  • Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
  • Monitored inventory levels, coordinating with supply chain for timely replenishment of stock.
  • Analyzed sales data to identify trends, adjusting staffing and resources accordingly to meet demand.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Operations Specialist (OS or Hourly Manager)

Steak 'n Shake
06.2011 - 07.2013
  • Streamlined operational processes to enhance efficiency and reduce turnaround times.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Trained staff on best practices for customer service and food safety compliance.
  • Coordinated inventory management, ensuring optimal stock levels and minimal waste.
  • Developed training materials to improve onboarding experience for new employees.

Production Trainer

Steak 'n Shake
06.2009 - 07.2011
  • Mentored staff on best practices in food preparation and safety procedures to ensure compliance with health standards.
  • Developed and delivered training programs for new production team members, enhancing operational efficiency.
  • Collaborated with management to refine training techniques, aligning with company goals and productivity targets.
  • Monitored trainee progress, providing constructive feedback and additional support as needed to ensure successful completion of programs.

Line Cook

Steak 'n Shake
06.2005 - 06.2009
  • Maintained cleanliness and organization of kitchen workspace to ensure safety.
  • Prepared and cooked menu items following recipes and standards.
  • Collaborated with teammates to manage high-volume service during peak hours.
  • Implemented efficient cooking methods to enhance food quality and reduce waste.
  • Ensured compliance with health regulations through regular sanitation checks and practices.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

North Montgomery High School
Crawfordsville, IN
06

Skills

  • Quick learner
  • Client-focused
  • Training and development
  • Results-oriented
  • Operations management
  • Computer proficient
  • Self motivated

Accomplishments


Timeline

Associate Banker

Chase Bank
03.2023 - Current

Manager

Steak 'n Shake
06.2013 - 06.2018

Operations Specialist (OS or Hourly Manager)

Steak 'n Shake
06.2011 - 07.2013

Production Trainer

Steak 'n Shake
06.2009 - 07.2011

Line Cook

Steak 'n Shake
06.2005 - 06.2009

North Montgomery High School

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