Joshua Haney
Guntersville,AL
Summary
Proven professional with a history at Lake Guntersville State Park, adept in guest relations and facility maintenance, showcasing exceptional organizational skills and a team player attitude. Elevated guest satisfaction through meticulous attention to detail and effective communication, significantly contributing to a positive resort reputation. Expertise in housekeeping and maintenance standards and staff training underlines a commitment to continuous improvement and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resort Maintenance
Lake Guntersville State Park
2017.06 - Current
- Trained new staff members on company policies and procedures, fostering a supportive learning environment that promoted growth within the team.
- Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
- Handled guest complaints effectively, resolving issues quickly to maintain satisfaction levels and minimize negative feedback.
- Managed inventory of supplies for the front desk area, ensuring smooth daily operations without shortages or delays.
- Contributed to resort''s positive reputation by consistently receiving high ratings in guest satisfaction surveys.
- Helped maintain the resort''s cleanliness and safety standards, ensuring all areas were well-organized and hazardfree.
- Played a key role in improving overall guest satisfaction rates through attention to detail and thorough follow-up on concerns or issues raised.
- Coordinated various events at the resort, seamlessly managing logistics for successful outcomes.
- Acted as a liaison between guests and other departments, ensuring all requests were promptly addressed and resolved to maintain high levels of satisfaction.
- Coordinated with vendors for repair and maintenance of hotel.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Reduced risks by maintaining clean and organised work environment.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Performed general routine and complicated repairs and maintenance in all areas and departments.
Kitchen Crew Trainer
McDonald’s
2015.09 - 2016.06
- Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
- Boosted overall team morale by fostering a positive work atmosphere built on mutual respect and open communication channels.
- Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
- Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
- Conducted regular equipment maintenance checks, identifying potential hazards before they became critical problems affecting kitchen operations or staff safety.
- Streamlined workflow by optimizing kitchen layout for maximum efficiency during peak service hours.
Education
Hi-Set -
Macon Co. Adult Education
Lafayette, TNSkills
- Team player attitude
- Grounds Maintenance
- Reservation Maintenance
- Housekeeping standards
- Cleaning and sanitizing
- Food safety knowledge
- Housekeeping
- First Aid Training
- Guest Relations
- Supply Restocking
- Health Code Compliance
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Professionalism
- Staff Training
- Continuous Improvement
- Records Management
- History in poultry
Certification
Horticulture equipment and safety
Timeline
Resort Maintenance
Lake Guntersville State Park
2017.06 - Current
Kitchen Crew Trainer
McDonald’s
2015.09 - 2016.06
Hi-Set -
Macon Co. Adult Education
Horticulture equipment and safety
Similar Profiles
Paulina VillasenorPaulina Villasenor
Senior Park Aide (Supervisor) at Lake Perris State Recreation Area State ParkSenior Park Aide (Supervisor) at Lake Perris State Recreation Area State Park
Caitlyn AgroCaitlyn Agro
Cashier at Rockland Lake State ParkCashier at Rockland Lake State Park
Richard ParkerRichard Parker
Park Attendant at Lake Saint Catherine State ParkPark Attendant at Lake Saint Catherine State Park