Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Haney

Guntersville,AL

Summary

Proven professional with a history at Lake Guntersville State Park, adept in guest relations and facility maintenance, showcasing exceptional organizational skills and a team player attitude. Elevated guest satisfaction through meticulous attention to detail and effective communication, significantly contributing to a positive resort reputation. Expertise in housekeeping and maintenance standards and staff training underlines a commitment to continuous improvement and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Resort Maintenance

Lake Guntersville State Park
06.2017 - Current
  • Trained new staff members on company policies and procedures, fostering a supportive learning environment that promoted growth within the team.
  • Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
  • Handled guest complaints effectively, resolving issues quickly to maintain satisfaction levels and minimize negative feedback.
  • Managed inventory of supplies for the front desk area, ensuring smooth daily operations without shortages or delays.
  • Contributed to resort''s positive reputation by consistently receiving high ratings in guest satisfaction surveys.
  • Helped maintain the resort''s cleanliness and safety standards, ensuring all areas were well-organized and hazardfree.
  • Played a key role in improving overall guest satisfaction rates through attention to detail and thorough follow-up on concerns or issues raised.
  • Coordinated various events at the resort, seamlessly managing logistics for successful outcomes.
  • Acted as a liaison between guests and other departments, ensuring all requests were promptly addressed and resolved to maintain high levels of satisfaction.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Reduced risks by maintaining clean and organised work environment.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Performed general routine and complicated repairs and maintenance in all areas and departments.

Kitchen Crew Trainer

McDonald’s
09.2015 - 06.2016
  • Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
  • Boosted overall team morale by fostering a positive work atmosphere built on mutual respect and open communication channels.
  • Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
  • Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
  • Conducted regular equipment maintenance checks, identifying potential hazards before they became critical problems affecting kitchen operations or staff safety.
  • Streamlined workflow by optimizing kitchen layout for maximum efficiency during peak service hours.

Education

Hi-Set -

Macon Co. Adult Education
Lafayette, TN

Skills

  • Team player attitude
  • Grounds Maintenance
  • Reservation Maintenance
  • Housekeeping standards
  • Cleaning and sanitizing
  • Food safety knowledge
  • Housekeeping
  • First Aid Training
  • Guest Relations
  • Supply Restocking
  • Health Code Compliance
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Task Prioritization
  • Professionalism
  • Staff Training
  • Continuous Improvement
  • Records Management
  • History in poultry

Certification

Horticulture equipment and safety

Timeline

Resort Maintenance

Lake Guntersville State Park
06.2017 - Current

Kitchen Crew Trainer

McDonald’s
09.2015 - 06.2016

Hi-Set -

Macon Co. Adult Education

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Joshua Haney