Joshua Harkins
Manchester,NH
Summary
Results-driven Assistant Manager with expertise in customer service management, staff training, and operational efficiency. Skilled in developing training programs, resolving issues, and ensuring quality assurance. Focused on enhancing team performance and customer experiences through effective leadership and adherence to company standards.
Overview
21
21
years of professional experience
Work History
Assistant Manager of Customer Service
Hannaford Supermarket
Manchester, NH
02.2023 - Current
- Managed daily operations in the Customer Service department.
- Assisted in managing customer service team and daily operations.
- Trained new staff on customer interaction and problem-solving techniques.
- Trained new team members on company processes for customer service.
- Implemented training programs to enhance team performance and efficiency.
- Monitored service quality to ensure compliance with company standards.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Provided exceptional customer service by responding to inquiries and resolving complaints.
- Resolved customer complaints through effective communication and support.
- Ensured compliance with company policies, procedures and legal regulations related to customer service operations.
- Ensured compliance with applicable laws and regulations pertaining to customer service operations.
Deli Manager
Vons Supermarket
San Diego, California
03.2013 - 12.2016
- Managed daily deli operations and ensured compliance with food safety standards.
- Trained and supervised staff on deli procedures and customer service techniques.
- Maintained inventory levels and ordered supplies to meet customer demand.
- Created appealing product displays to enhance customer engagement and sales.
- Developed weekly schedules to optimize staff coverage during peak hours.
- Resolved customer complaints efficiently while promoting a positive shopping experience.
- Implemented cost control measures to reduce waste in the deli department.
- Procured essential deli supplies to ensure optimal stock levels.
- Monitored daily sales reports to maximize profitability.
- Supervised deli staff to ensure efficient customer service.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Addressed employee performance issues promptly while providing feedback and coaching.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Created promotional displays to attract customers to the deli section.
Assistant Deli Manager
Shaws Supermarkets
Manchester, New Hampshire
11.2005 - 07.2012
- Assisted in managing daily deli operations and staff scheduling.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Trained new employees on deli procedures and safety standards.
- Implemented food safety practices to meet health department regulations.
- Ensured product quality through regular inventory checks and freshness assessments.
- Developed attractive product displays to enhance customer engagement and sales.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
Education
High School Diploma -
Memorial High School
Manchester NH06-2008
Skills
- Customer service
- Customer service training
- Problem resolution
- Quality assurance
- Service policy adherence
- Schedule management
- Shift scheduling
- Scheduling
- Team leadership
- Team coaching
- Staff training
- Time management
- Decision-making
- Continuous improvement
- Relationship management
- Conflict resolution
- Team building
- Leadership skills
- Problem-solving
- Team leadership
Timeline
Assistant Manager of Customer Service
Hannaford Supermarket
02.2023 - Current
Deli Manager
Vons Supermarket
03.2013 - 12.2016
Assistant Deli Manager
Shaws Supermarkets
11.2005 - 07.2012
High School Diploma -
Memorial High School