JOSHUA HARPER
Arlington,TX
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
DriveTime
Fort Worth, Texas
08.2015 - Current
Sales Manager
DriveTime
Fort Worth, Texas
08.2015 - Current
- Achieved company growth and brand development through market expansion and sales.
- Gained market share in new sales performance through aggressive team training.
- Resolved customer complaints regarding sales and service.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Executed strategic sales plans to expand customer base and revenue.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Supported sales team members to drive growth and development.
- Managed daily operations of sales department, including supervision of staff members.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Manager
PLS Financial Services
Arlington, TX
12.2010 - Current
- Recommended loan approvals and denials based on customer loan application reviews
- Maintained current loan and pricing information on the online banking website
- Originated, reviewed, processed, closed and administered customer loan proposals
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Reviewed and edited loan agreements to ensure accuracy
- Created reports on deteriorating trends and fiscal year-end losses
- Created strategies to develop and expand existing customer sales, which resulted in a 25% increase in annual sales
- Maintained friendly and professional customer interactions
- Identified and solicited sales prospects in agency databases
- Met with an average walk-in policyholders to address and resolve complaints per week
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Followed up with customers on unresolved issues
- Reported policy changes and company conditions affecting customer satisfaction
Store Manager
Check Into Cash
Arlington, TX
12.2008 - 11.2009
- Operate a high volume PayDay Loan Company
- Greet Customers in a friendly and courteous manner
- Operate ChecTrack and TeleTrack software systems
- Process new applications for a payday advance short term loan
- Maintain files for over 200 customers
- Perform Marketing Sales to expand and conduct business
- Perform daily collections on NSF and Delinquent customers
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06-2005
Skills
- Car sales experience
- Customer service-oriente
- Retail merchandising specialist
- Detail-oriented
- Sales experience
- Auto insurance experience
- Data entry
- Staff training and development
- Goal-oriented
- Strong conflict resolution skills
- Types 80 WPM
- Microsoft software
- Positive and friendly
- Cash handling and management
- MS Office
- Computer-savvy
- Proficient in 10-key
- Notary
References
Upon Request
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Assistant General Manager
DriveTime
08.2015 - Current
Sales Manager
DriveTime
08.2015 - Current
Assistant Manager
PLS Financial Services
12.2010 - Current
Store Manager
Check Into Cash
12.2008 - 11.2009
High School Diploma -
Grand Prairie High School
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