Joshua Harris
Homer,LA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
14
14
years of professional experience
Work History
Existing Customer Sales
S& P Data Digital llc
Rio Rancho, NM
12.2020 - 10.2022
- Developed and implemented strategies to meet sales quotas.
- Gathered data on competitors' pricing, products, and promotional activities.
- Educated customers about products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
- Developed pricing proposals tailored to individual client requirements.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Demonstrated product features to align with customer needs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
3G Triage Specialist
S&P Data
Homer, LA
12.2020 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored new employees on procedures and policies to maximize team performance.
Telephone Interviewer
Group Consultant
Homer, AL
08.2019 - 10.2020
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
- Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
- Provided clear instructions to survey participants on how to complete the survey accurately and efficiently.
- Adhered strictly to ethical guidelines when collecting confidential information from respondents.
- Generated comprehensive reports summarizing key findings from each project conducted.
- Consulted with clients to identify survey needs and specific requirements.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Used statistical software to analyze data from surveys, old records or case studies.
Search Engine Evaluator
Lionbridge onDemand
Homer, AL
10.2018 - 06.2019
- Conducted online searches to evaluate the accuracy and relevancy of search results.
- Developed detailed evaluation reports based on findings from research activities.
- Performed quality assurance checks for web content accuracy and relevance.
- Analyzed data collected from search engine results for further improvements.
- Tracked changes in organic rankings across multiple countries and languages over time.
- Established core metrics for projects based upon client needs.
- Evaluated new emerging media or technologies and made recommendations for application within internet marketing or search marketing campaigns.
Customer Service Representative
Walmart
Minden, LA
08.2008 - 06.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Homer High School
Homer, LA05-2005
Skills
- Inbound Call Management
- Product Knowledge
- Business Development
- Salesforce
- Salesmanship
- Product Demonstration
- Customer Needs Assessment
- Company policies
- Product Promotions
Timeline
Existing Customer Sales
S& P Data Digital llc
12.2020 - 10.2022
3G Triage Specialist
S&P Data
12.2020 - 01.2022
Telephone Interviewer
Group Consultant
08.2019 - 10.2020
Search Engine Evaluator
Lionbridge onDemand
10.2018 - 06.2019
Customer Service Representative
Walmart
08.2008 - 06.2009
High School Diploma -
Homer High School